Friday, April 13, 2018
In an effort to provide a better experience for all Hangout users, we're setting up a Hangout Network Helpdesk to handle all questions and other support requests. And we need someone to help operate it! This is the perfect part-time gig for someone who knows the Hangouts well and wants a little extra income.
Job Title: Help Desk Specialist
Job Description:
You will be the first point of contact for all Hangout Network Support requests. Requests may come in via our "Website Problems & Questions" forum, or be entered into our new Zendesk support system via email or direct support ticket submission.
The Help Desk Specialist will endeavor to resolve all support tickets on their own in a fast and friendly manner. Tickets may be escalated up to "senior support" (Eric and his staff) if necessary.
Minimum Qualifications:
- Personal computer with a stable, fast Internet connection
- Proven experience using all aspects of the Hangout Network sites, including forums, classifieds, MP3 library, video library, photo library, and blogs
- Ability to communicate effectively and professionally via written text
- Proficient with PC functions such as file search, cutting, copying & pasting activities
- One hour of daily availability (weekdays) to devote to Help Desk activities
Preferred Qualifications:
- Experience using Zendesk or similar support software in a helpdesk environment
- Strong track record of involvement with the Hangout community
- Two hours of daily availability (weekdays) to devote to Help Desk activities
Pay & Hours:
- You will be expected to work 5-10 hours per week. Weekday work will make up the bulk of your hours, but weekend work is acceptable.
- Pay will vary from $13-$16/hr, commensurate with qualifications and experience.
- IMPORTANT: This is an independent contractor position. You will provide your own computer and Internet connection, determine which hours you work, and submit a monthly timecard in order to be paid.
Application Deadline: Monday, April 23 2018 at 8AM Pacific
How to Apply:
Email eric@banjohangout.org with a summary of your qualifications and experience. A simple email is fine, resumes are also acceptable.
Thanks in advance for all who express interest in this gig! I know I'll find a dedicated Hangout community member who will be a perfect fit.
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www.bitsculptor.com
Playing Since: 1999
Experience Level: Intermediate
schlange has made 32 recent additions to Banjo Hangout
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Occupation: Banjo Hangout Owner/Father/Web Developer
Gender: Male
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Created 1/20/2003
Last Visit 6/22/2018
I'm the guy who runs this site!
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