banjoken - Posted - 03/17/2021:  08:52:16

I bought the new Speed Queen, tc5003 washing machine.



Having an issue with it that did not show its face till second or third time the clothes went through the machine.



At the very end of the heavy cycle with extra rinse, the last few minutes of final spin pure soap suds comes out of the standpipe. Even running a rinse and spin a few times without soap it still does it.



Manual states to follow directions on bottle, Manufacturer recommended after hearing of issue using 1 tablespoon of detergent, which is 'he' detergent(thanks Brad), and that is what I have been doing. This is a great deal less soap than the bottle recommends. They also recommend putting the detergent in before the clothes which I do.

Called the dealer and they called the warranty repair place and the guy said he has seen a few of this issue and it is my standpipe! He said that these speed queens have such strong pumps and the standpipe can’t handle it.



I have a 2 inch standpipe that is 39 inches high, code here. Ran a full garden hose and the emptying machine waste pipe at the same time and the pipe had no issue with the extra water flow. This is a machine that was meant for homeowners and if the machine needed special plumbing they should have mentioned it on the website/manual. They even included an adapter with the machine just for this issue, it is a ribbed rubber plug that fits in the standpipe and the hose fits tightly into that. The ridges have opposing slits to allow air in. Does not stop the flow of suds completely and still makes a big mess.



Thing is I don’t see how any standpipe could accept the amount of pure soap suds that this produces without overflowing. Drainpipes were not designed to drain bubbles, no? The suds would have to be heavy enough to get it down to and push the excess up the trap and horizontal pitch f pipe after that. Seems much easier for it to just come up and out 10 inches above where it enters the pipe.



I am thinking it is a rinsing issue, the fact that the machine did not do this till the clothes went through a second time sort of confirms this.



Has anyone seen this before? Do all washing machine expel suds at final spin that might not show its face because it pumps out softer? The pump maybe strong, but as far as spin speed this machine is not the fastest of the machines I looked at. Final spin is 710 rpm. Wonder what would come out of the speed was as fast as other machines I looked at.



Again, this happens with extra rinse, full tub and agitation two times. Imagine what would happen with the eco spray rinse.



This machine is useless to me and it was not cheap. Today I got the call from the dealer stating that the repair guy was blaming my standpipe. I asked if the guy is not even going to come look at it and he said he could. I told him I read that if a warranty repair turns out to be a plumbing of electric issue I would have to pay for it. He said this guy wont do that.



I asked him straight out if I could exchange the machine and he said let’s see what the repair guy says. Think the guy is going to stick around for the spin cycle? Not sure how I would be able to change his current opinion and this is most likely what the dealer will go by. Dealer is a very nice guy, said he will take care of me. But doubt he will exchange machine if the warranty guy does not say it is the machine.



Will come back and attach photos as the ones from my iPhone are not compressed.



Thanks!



Ken

Seems to be changes to posting photos from the last time I did it. ;(

photo with suds going down standpipe goes on for about 3 minutes, you can see the pulses by the pattern of the suds

The photo of suds in the wash is after 3 rinse and spin cycles with no soap

The photo of pure suds coming out of pipe comes out in pulses from this strong to none with about a2 sceond cycle.

Edited by - banjoken on 03/17/2021 09:55:03

 

rinemb - Posted - 03/17/2021:  09:06:59

I have speed queens. I ran the standard fluid exhaust hose about six feet horizontal to the point my stand pipe rose from the drain. I do not know what our code is, but I only had room for about 2.5 ft of stand pipe. My cousin designed the stand pipe assembly I should put in, then told me to go buy the parts and glue em up and install. I did that. The first time I ran a load the stand pipe did indeed blow suds. But after that I don't notice it. Its been about 8 years or so now.
I think the first load might have blown some sewer debris/poop or whatever on down the line?
I think you can buy the low sud laundry soap and only use what you need to get your clean your duds. But, yes those machines don't seem to waste time on spinning and the water out of there.
Brad

banjoken - Posted - 03/17/2021:  09:12:57

Thanks Brad,

I forgot to mention I am using ‘he’ detergent, will correct that, thanks!

The amount of detergent to stop this would probably be less detergent than I sometimes use to pretreat stains. :(

Reduced my photos, going to add them into my original post now.

rinemb - Posted - 03/17/2021:  09:25:05

quote:

---

Originally posted by banjoken

Thanks Brad,



I forgot to mention I am using ‘he’ detergent, will correct that, thanks!



The amount of detergent to stop this would probably be less detergent than I sometimes use to pretreat stains. :(



Reduced my photos, going to add them into my original post now.

---

The cleaning action of the washer may make up for the reduction of soap?  I pretreat with Shout, where needed, often add a short scoop of the powdered oxyclean.   This method is not my MO, rather its my wife telling me what to do.  I do mine, she does hers.  She hates my cleaning and drying and folding and hanging routine-but does she offer to do it. NOPE!    Brad

rinemb - Posted - 03/17/2021:  09:28:37

 This is much my setup. It has that vent at the top.

 

rinemb - Posted - 03/17/2021:  09:29:40

Your pics don't seem to be overly sudsy. Brad

banjoken - Posted - 03/17/2021:  09:40:51

Still reducing photos, was sure there would not be any suds after 3 complete rinses.



What do you think of the photo with pure suds coming out of the unattached waste pipe? This is not soapy water coming out with the waste water, this is pure bubbles after about 5 minutes of nothing other that an occasional spritz of water.

Edited by - banjoken on 03/17/2021 09:41:34

banjoken - Posted - 03/17/2021:  09:43:44

Glad that you are not getting suds other than the first time. Seems that if I used your setup I would still have the problem.

rinemb - Posted - 03/17/2021:  10:43:29

Seems your soapy water making bubbles between the tub and the stand pipe? Is there something causing aeration (like a wine bubbler to pour your wine through) . A screen in the passage way of some sort? A leak? let air in? is tub vibrating a lot instead of only spinning?
hmmmm

rinemb - Posted - 03/17/2021:  10:45:33

Have you contact SQ directly? to technical team

rinemb - Posted - 03/17/2021:  10:50:49

I am just tossing leaves in the air, but you likely have seen online discussions such as this one.



automaticwasher.org/cgi-bin/TD...cgi?63736

5B-Ranch - Posted - 03/17/2021:  10:52:04

Have there been any repair, upgrade or any other activity with your water supply.? We have air in our water supply line from time to time. Has the water company been doing any flushing or using any new type water treatment? Sometimes our water smell of more chlorine especially after a break in the main.

banjoken - Posted - 03/17/2021:  11:12:25

quote:

---

Originally posted by rinemb

Seems your soapy water making bubbles between the tub and the stand pipe? Is there something causing aeration (like a wine bubbler to pour your wine through) . A screen in the passage way of some sort? A leak? let air in? is tub vibrating a lot instead of only spinning?

hmmmm

No, if I take the clothes out the suds stops, so the soap is coming from what is left in the clotes after the rinses are finished.

Texican65 - Posted - 03/17/2021:  11:20:53

Man...that's the pits! I can understand why you would be upset....I would too.

I have a 2017 model speed queen...best machine i've ever owned. Never had any sort of issue like you described....ever. My wife always says that I use "too much soap"....and still, we've never had the issue you have described. My machine is a plain jane mechanical TW04, not sure what the similarities or differences are between mine and yours? Maybe check to see if they have the same components? Perhaps your machine has different components, that produce a different affect and are maybe more problematic? Dunno...just trying to help you have something to go by.

Dow

rinemb - Posted - 03/17/2021:  11:21:02

quote:

---

Originally posted by banjoken

quote:

---

Originally posted by rinemb

Seems your soapy water making bubbles between the tub and the stand pipe? Is there something causing aeration (like a wine bubbler to pour your wine through) . A screen in the passage way of some sort? A leak? let air in? is tub vibrating a lot instead of only spinning?

hmmmm

No, if I take the clothes out the suds stops, so the soap is coming from what is left in the clotes after the rinses are finished.

---

I was not clear in my post.  I was referring to something possibly happening during the discharge. between the washer fitting and the standpipe???

banjoken - Posted - 03/17/2021:  11:26:55

quote:

---

Originally posted by rinemb

I am just tossing leaves in the air, but you likely have seen online discussions such as this one.



automaticwasher.org/cgi-bin/TD...cgi?63736

Thanks, yeah I have seen those, the reply about the taping the end shut is something that I read is not recommended. the pipe need to breathe to prevent siphoning. The foam might be a good thing to try, assuming that air can return through it if it is all wet and clogged with suds. The adapter that they included slows it down, but the suds hits the floor making a big puddle anyways.

One guy mentioned a slow pump, this guy could really know his business or not. Thing is, do all machines still extract soap after the final dry spin is done? Again, this happens about 3 minutes after spinning basically dry.

I'll tell you what speed queen recommends on their site, they have a special page dedicated to it.

One is they state to add vinegar to the load, no thanks!

Another is they state to use fabric softener. Dont use the stuff and from what I have read not all fabrics recommend using it.

They also recommend using only 1 tablespoon of soap. That is about half of the lowest mark on the cap. Owners manual contridicts stating to follow instruction on the bottle. For the full loads that I have been doing that would be 10 tablespoons!

Also recommend changing the standpipe.

i would think that if this machine was designed to use such a small amount of detergent it would be the recommendation in the manual, not only that, but it would be an amazing selling point of this machine if it was ample detergent to do the job. Just think of how many people would but this to get well over 300 washes per bottle instead of the 72 load cpacity listed on the bottle! Seems to me it's more like they figured out the maximum amount of detergent before it happens. :(

This machine sells for about $1,029 everywhere. How they'd expect people expense more to have a plumber change the standpipe is a little over the top, change the pump if it is that.

in

Edited by - banjoken on 03/17/2021 11:30:25

banjoken - Posted - 03/17/2021:  11:33:38

quote:

---

Originally posted by rinemb

quote:

---

Originally posted by banjoken

quote:

---

Originally posted by rinemb

Seems your soapy water making bubbles between the tub and the stand pipe? Is there something causing aeration (like a wine bubbler to pour your wine through) . A screen in the passage way of some sort? A leak? let air in? is tub vibrating a lot instead of only spinning?

hmmmm

No, if I take the clothes out the suds stops, so the soap is coming from what is left in the clotes after the rinses are finished.

---

I was not clear in my post.  I was referring to something possibly happening during the discharge. between the washer fitting and the standpipe???

---

Ah... you were clear, did not read it right. No leaks when the water is running through. Since there is no longer any water going through the hose I would think the only thing to make bubble would be soap.. also stopped when I took the clothes out, so I doubt it

Brad, how much soap do you add to your wash? 

Edited by - banjoken on 03/17/2021 11:35:17

banjoken - Posted - 03/17/2021:  11:40:37

quote:

---

Originally posted by rinemb

Have you contact SQ directly? to technical team

Trying the store route first, as I have read that they are not helpful with the issue. Of course might not be my experience.

Dealer is sending warranty tech out Friday to look at it.

banjoken - Posted - 03/17/2021:  11:43:14

quote:

---

Originally posted by 5B-Ranch

Have there been any repair, upgrade or any other activity with your water supply.? We have air in our water supply line from time to time. Has the water company been doing any flushing or using any new type water treatment? Sometimes our water smell of more chlorine especially after a break in the main.

---

They flushed the pipes a few months ago. No other changes that I know of.

rinemb - Posted - 03/17/2021:  11:57:16

We use on of the Tide liquids, the one in the white bottle. I fill the cap with about an inch or two depending whats down in that tube. I am usually using the large load setting, and the heavy duty cycle setting, and cold water...unless I am soaking tighty whities with some bleach. But I am moving away from TWs to other undies.

banjoken - Posted - 03/17/2021:  12:28:07

I use tide ‘he’ liquid myself. SQ recommendation puts the level only halfway up the lowest bar. That is maybe a 1/4 inch.

5B-Ranch - Posted - 03/17/2021:  13:34:17

I believe it could be a reaction with your detergent and what ever the water department used to flush out the water system. I would put a little detergent in the toilet tank and flush the toilet to see if it foams. Use just a little detergent.

banjoken - Posted - 03/17/2021:  13:40:03

I’ll do that, but there was no issue with the old washer which I used up to a couple of weeks ago and the flush, which was basically a fire hydrant flush, was months ago. Water department said water was safe to drink at the time it was done with possibility of rust, which never happened. 



Also, when opening the machine there are never a lot of bubbles in that the washer water. Actually today I did a wash and there was not much more soap bubbles in the washer than what is in my photo in the first post here.

Edited by - banjoken on 03/17/2021 13:41:05

5B-Ranch - Posted - 03/17/2021:  14:36:12

Back story on the toilet test. Sometimes when I, for lack of a more civil word, urinate the water would bubble and foam. I asked my urologist what was going on and he mentioned the reaction of urine and a chemical used in some water systems that caused the foaming. I also did a web search using the term foaming urine and yep there was a blurp about some chemicals present that would cause urine to foam.

I found this article you may find it somewhat informative.

reviewed.com/laundry/news/with...dsy-soaps

Edited by - 5B-Ranch on 03/17/2021 14:45:27

banjoken - Posted - 03/17/2021:  14:44:31

quote:

---

Originally posted by 5B-Ranch

Back story on the toilet test. Sometimes when I, for lack of a more civil word, urinate the water would bubble and foam. I asked my urologist what was going on and he mentioned the reaction of urine and a chemical used in some water systems that caused the foaming. I also did a web search using the term foaming urine and yep there was a blurp about some chemicals present that would cause urine to foam.

---

That used to happen to me, always thought it was something I ate. :). Your story made me realize it happened. Sort of make you wonder how safe the water is to drink when it was like that. 

 

Unfortunately the suds is just that.  No water involved for a while before it shows up. Centrifugal force pulling more soap out of the clothes is all I can think of, though I admit I am not always right. 

Edited by - banjoken on 03/17/2021 14:45:05

rinemb - Posted - 03/18/2021:  05:02:25

I guess I don't have to ask if you are peeing in the washer? ;-). After all it's a great cleaning agent. Ask an old kelt.

DC5 - Posted - 03/18/2021:  06:20:17

quote:

---

Originally posted by banjoken

One is they state to add vinegar to the load, no thanks!

 

---

I put distilled vinegar in the fabric softener dispenser, less than 1/4 cup.  Vinegar will remove the excess soap from the final rinse.  The clothes do not smell like vinegar, and it works somewhat as a fabric softener.  If your clothes do smell like vinegar, you are using way too much.

Do you have a water softener?  That can also lead to excess sudsing.

DC5 - Posted - 03/18/2021:  06:23:41

quote:

---

Originally posted by banjoken

quote:

---

Originally posted by 5B-Ranch

Back story on the toilet test. Sometimes when I, for lack of a more civil word, urinate the water would bubble and foam. I asked my urologist what was going on and he mentioned the reaction of urine and a chemical used in some water systems that caused the foaming. I also did a web search using the term foaming urine and yep there was a blurp about some chemicals present that would cause urine to foam.

---

That used to happen to me, always thought it was something I ate. :). Your story made me realize it happened. Sort of make you wonder how safe the water is to drink when it was like that. 

 

Unfortunately the suds is just that.  No water involved for a while before it shows up. Centrifugal force pulling more soap out of the clothes is all I can think of, though I admit I am not always right. 

---

Makes me wonder what is in your pee after you drink the water that bubbles when you pee in it.

banjoken - Posted - 03/18/2021:  06:27:28

quote:

---

Originally posted by DC5

quote:

---

Originally posted by banjoken

One is they state to add vinegar to the load, no thanks!

 

---

I put distilled vinegar in the fabric softener dispenser, less than 1/4 cup.  Vinegar will remove the excess soap from the final rinse.  The clothes do not smell like vinegar, and it works somewhat as a fabric softener.  If your clothes do smell like vinegar, you are using way too much.

Do you have a water softener?  That can also lead to excess sudsing.

---

Don't have water softener. Not sure about my water as a whole. 

 

do you use vinegar because of the same issue? Do you have a Speed Queen. 

 

thanks!

DC5 - Posted - 03/18/2021:  06:37:48

quote:

---

Originally posted by banjoken

 

---

Don't have water softener. Not sure about my water as a whole. 

 

do you use vinegar because of the same issue? Do you have a Speed Queen. 

 

thanks!

---

I do not have a Speed Queen, I currently have a Samsun Front loader.  I started using vinegar years ago as a fabric softener because I cannot stand perfumes and fragrance, which is in almost everything.  I've found vinegar is great for a lot of cleaning and disinfecting and read about it's use as a fabric softener.  I tried it and noticed significant less sudsing in the final rinse water.   I also periodically put a cup in the dishwasher to clean up excess detergent buildup.  It also helps deoderize the machines.  I can't say for sure if it will help your sudsing issue, but it is awful cheap and it will do no harm. 

J.Albert - Posted - 03/18/2021:  06:40:20

Do you have a septic tank or are you connected to a town sewer?

Do you have any trees between the waste water pipe as it exits your house and the route it takes afterwards?

The times I've had a standpipe back up like that, it was because tree roots had gotten into my sewer. Cleaning them out restored proper water flow.

banjoken - Posted - 03/18/2021:  07:01:50

quote:

---

Originally posted by DC5

quote:

---

Originally posted by banjoken

 

---

Don't have water softener. Not sure about my water as a whole. 

 

do you use vinegar because of the same issue? Do you have a Speed Queen. 

 

thanks!

---

I do not have a Speed Queen, I currently have a Samsun Front loader.  I started using vinegar years ago as a fabric softener because I cannot stand perfumes and fragrance, which is in almost everything.  I've found vinegar is great for a lot of cleaning and disinfecting and read about it's use as a fabric softener.  I tried it and noticed significant less sudsing in the final rinse water.   I also periodically put a cup in the dishwasher to clean up excess detergent buildup.  It also helps deoderize the machines.  I can't say for sure if it will help your sudsing issue, but it is awful cheap and it will do no harm. 

---

I'll try it now, thanks. 

 

I just did a heavy duty wash and took the waste hose out at the dry end of 1st and second spins. 1st spin produced about 4 inches of bubbles in a 5 gallon Home Depot pail and the second, no soap just a rinse cycle, produced about the same amount. Not going to do another rinse, but suspect it will not be free of suds. 

 

I am confused as I never had suds come out, dealer stated it is because it has a stronger pump. 

 

Do all machines produce soap during final spin? I never took the hose out of the standpipe as I never had to. 

 

If the vinegar doesn't work I am going to see if I can return it. 

DC5 - Posted - 03/18/2021:  07:04:57

Years ago I attempted to sell Amway products. One of the demonstrations they had us do was to borrow a clean washcloth from the household, put it in a bowl of fresh water and wring it a few times to demonstrate how much soap was left in the washcloth after washing. So yes, there can still be substantial soap left in the fabric after washing. I think the strong pump is a red herring.

banjoken - Posted - 03/18/2021:  07:09:10

quote:

---

Originally posted by J.Albert

Do you have a septic tank or are you connected to a town sewer?

Do you have any trees between the waste water pipe as it exits your house and the route it takes afterwards?

The times I've had a standpipe back up like that, it was because tree roots had gotten into my sewer. Cleaning them out restored proper water flow.

---

Sewer, no trees, water goes down the standpipe just fine. To be sure I ran a hose into to standpipe as the machine was draining, flushed the toilet on the same line and no issues with water. 

 

Don't see how soap bubbles can push the suds around the trap and back up 8-10 inches and the 2 feet to the vertical drain since they are so light and sticky

 

RonR - Posted - 03/18/2021:  07:16:10

Is it not possible to put the hose in the standpipe and duct tape it?

banjoken - Posted - 03/18/2021:  07:19:02

quote:

---

Originally posted by DC5

Years ago I attempted to sell Amway products. One of the demonstrations they had us do was to borrow a clean washcloth from the household, put it in a bowl of fresh water and wring it a few times to demonstrate how much soap was left in the washcloth after washing. So yes, there can still be substantial soap left in the fabric after washing. I think the strong pump is a red herring.

---

Interesting about the washclothes  always though some soap was left, but not this much.

Running the vinegar now.

 

If not the pump I wonder what it could be.  this machine has a final spin of 710, which is not as fast as other machines I was looking at. No idea what my old washer was. :(

Edited by - banjoken on 03/18/2021 07:20:46

Owen - Posted - 03/18/2021:  07:25:33

I've been following along and am interested in what the eventual solution (?) is. 

Maybe you gotta think outside the box.... have you checked for bits of cat fur clogging up passageways in the washer?   .... maybe start by checking to see if all your cats are accounted for?

banjoken - Posted - 03/18/2021:  07:52:03

quote:

---

Originally posted by RonR

Is it not possible to put the hose in the standpipe and duct tape it?

Not advised, causes syphoning

Edited by - banjoken on 03/18/2021 07:52:21

banjoken - Posted - 03/18/2021:  07:53:03

Will do Owen,

Brand new machine, no pets.

banjoken - Posted - 03/18/2021:  07:56:32

Just ran the vinegar wash, used 1/2 cup as I saw that recommended online and thought let’s see what the strongest can do. Still suds, maybe a little less, but still out the pipe.

Clothes not done enough to see if they smell. Never used fabric softener  and don't plan on it as I read what it does to towels, microfiber, etc



Also... take a look at this. They say not to use vinegar in washing machines as over time the acid damages seals and hoses.



consumerreports.org/cleaning/t...-vinegar/

Edited by - banjoken on 03/18/2021 08:00:16

banjoken - Posted - 03/18/2021:  09:00:39

This confirms my suspicions about the suds going down the standpipe.

I dumped the suds into the sink and when I came back 5 minutes later the suds was still covering the entire bottom of the sink, and when I pushed the suds to the side to see the drain it too was full.

O.D. - Posted - 03/18/2021:  09:26:26

Do a load with out detergent, see what happens.
Try running machine with no clothes and no detergent,see what happens
cant hurt


Good luck
Everett

banjoken - Posted - 03/18/2021:  09:32:20

quote:

---

Originally posted by O.D.

Do a load with out detergent, see what happens.

Try running machine with no clothes and no detergent,see what happens

cant hurt





Good luck

Everett

---

Thanks Everett!

Done that, actually took the clothes out just after suds started to appear and ran it for the remaining 4 or so minutes that is it usually suds up and the suds stopped. Definitely come from the clothes. :(

BrooksMT - Posted - 03/18/2021:  09:48:15

My thoughts, hope they help:

1. There are low-sudsing detergents made, don't know the names off hand. Check the detergent boxes at the store, or ask a store stocker (or any housewife you see in the store). We use a low-sudsing detergent, and the layer of suds in our washer at the start of the cleaning cycle is less than 1/2" thick, (often less than 1/4").



2. If you have lots of suds floating on the surface of your tub at the end of the cleaning cycle, you are likely using too much detergent. Suds are due to excess detergent relative to the amount of greasy dirt present. Reduce the amount of detergent you add... reduce suds and save $ too. Suds will be present at the start of the cycle, but will be consumed by the end as they are broken up by hooking to the dirt.



3. Suds are light weight (low density) - merely air surrounded by a thin film of water+detergent. They won't always drop down the pipe on their own. They may start to fall, but then stick to the side of the pipe, so the remaining suds are held up by the bubble blockage. Plus, if there is grease in the pipe or sink, they may stick to that (after all, detergents are designed to stick to grease with one end of the detergent molecule, and stick to water with the other end).



4. My skin is hyper-sensitive to residual detergent left in clothes. For my washing, I need 2 full washer cycles of just plain water after the 1st (normal) detergent wash cycle. So, it is common for some detergent to be left in clothes after the washer completes....most people's skin does not have a problem with that. Our well water is quite hard, perhaps I would not need so much rinsing if it were softened. But softening brings it's own problems: potentially increased salinity of softened water as Ca ions are replaced by Na ions in a water softener.



5. If you are sensitive to dirt left in clothes, try running 2 washer cycles, with less detergent in each cycle.



6. If nothing in water quality has changed, perhaps your old washer tub was full of lint that hung on to the excess detergent. The new washer, w/o that old lint, makes better use of the detergent you add, and ends up with excess detergent=excess suds. Our washer is 30 years old (Sears, when they still built American)...it's creaky, noisy, tub has embedded lint, but still works well enough for us.



7.How much suds do you get if you run the washer with no clothes or added detergent? Maybe there is a dead-water spot in the tub, which holds soapy water, leading to your needing to pile on the detergent in a regular load...which gives excess suds as the held water periodically/sporadically flushes, adding more detergent than your clothes need. This would need a serviceman to repair (removal of debris: manufacturing swarf , cleaning sponges, sticky dirt, etc.)

Wishing you a good outcome. It's always a major bummer when a new machine does not work as intended, I feel your pain, buddy.

Edited by - BrooksMT on 03/18/2021 09:52:28

banjoken - Posted - 03/18/2021:  10:12:10

quote:

---

Originally posted by BrooksMT

My thoughts, hope they help:

1. There are low-sudsing detergents made, don't know the names off hand. Check the detergent boxes at the store, or ask a store stocker (or any housewife you see in the store). We use a low-sudsing detergent, and the layer of suds in our washer at the start of the cleaning cycle is less than 1/2" thick, (often less than 1/4").

 

Ken>>>>>>I use high efficency detergent, thought that was low suds, but will check to see if there is something better. As far as soap on top of the water, seems less than what you get. sparse and where it is maybe 1/4 inch. Of course I am using less detergent that is recommended on the bottle



2. If you have lots of suds floating on the surface of your tub at the end of the cleaning cycle, you are likely using too much detergent. Suds are due to excess detergent relative to the amount of greasy dirt present. Reduce the amount of detergent you add... reduce suds and save $ too. Suds will be present at the start of the cycle, but will be consumed by the end as they are broken up by hooking to the dirt.

Ken-------- using much less than the bottle states to use



3. Suds are light weight (low density) - merely air surrounded by a thin film of water+detergent. They won't always drop down the pipe on their own. They may start to fall, but then stick to the side of the pipe, so the remaining suds are held up by the bubble blockage. Plus, if there is grease in the pipe or sink, they may stick to that (after all, detergents are designed to stick to grease with one end of the detergent molecule, and stick to water with the other end).

Ken-------My thoughts exactly, though that is not what the dealer is thinking. 



4. My skin is hyper-sensitive to residual detergent left in clothes. For my washing, I need 2 full washer cycles of just plain water after the 1st (normal) detergent wash cycle. So, it is common for some detergent to be left in clothes after the washer completes....most people's skin does not have a problem with that. Our well water is quite hard, perhaps I would not need so much rinsing if it were softened. But softening brings it's own problems: potentially increased salinity of softened water as Ca ions are replaced by Na ions in a water softener.

Ken---------Our water from the town is soft. never had issues with skin

5. If you are sensitive to dirt left in clothes, try running 2 washer cycles, with less detergent in each cycle.



6. If nothing in water quality has changed, perhaps your old washer tub was full of lint that hung on to the excess detergent. The new washer, w/o that old lint, makes better use of the detergent you add, and ends up with excess detergent=excess suds. Our washer is 30 years old (Sears, when they still built American)...it's creaky, noisy, tub has embedded lint, but still works well enough for us.

Ken-------------Never had issue when my other washer was new, and this is a known issue with speed queens. 



7.How much suds do you get if you run the washer with no clothes or added detergent? Maybe there is a dead-water spot in the tub, which holds soapy water, leading to your needing to pile on the detergent in a regular load...which gives excess suds as the held water periodically/sporadically flushes, adding more detergent than your clothes need. This would need a serviceman to repair (removal of debris: manufacturing swarf , cleaning sponges, sticky dirt, etc.)

Ken-----------None, acutally if I take the clothes out mid spin as it is sudsing it stops.

Wishing you a good outcome. It's always a major bummer when a new machine does not work as intended, I feel your pain, buddy.

Thank you!

Thanks Brooks for the very detailed response, very much appreciated! Actually, thank you to everyone that has responded!!!

Brooks, I added my comments inside your quote above