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Nov 29, 2023 - 10:02:27 PM
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Bill Rogers (Moderator)

USA

27767 posts since 6/25/2005

This from a FedEx Express driver today. At the end of the year the co. plans to convert much of its Express network (owned by FedEx, which hires the employees) to FedEx Ground (parceled out to separate private contractors who employ the drivers, et.al. Ground has a well-deserved rep for losing packages, damaging goods by careless handling and providing poor service. If you’re a banjo shipper or shippee who uses FedEx Express, you should be aware of these coming changes.

Nov 30, 2023 - 2:36:34 AM
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Bill H

USA

2259 posts since 11/7/2010

Most of my Fedex deliveries are done by private contractors. This is nothing new in my area.

Nov 30, 2023 - 4:27:23 AM
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Players Union Member

Helix

USA

17443 posts since 8/30/2006

This is good information
1.USPS will deliver your package
2. UPS will leave it in your driveway
3. FedEx will bomb your house.

Nov 30, 2023 - 4:40:35 AM
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Players Union Member

Texasbanjo (Moderator)

USA

29823 posts since 8/3/2003
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I received a package from Fed-ex yesterday. It came early, was in excellent shape and left at my front door. I also received a notice that the package had been delivered. Don't know whether it was Fed-ex or an independent, but the service was excellent and the package actually arrived early!

Nov 30, 2023 - 5:53:52 AM

1365 posts since 1/26/2011
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I think FedEx ground reliability must be dependent on where you are. In my area it’s abysmal. If there isn’t another shipping option available from a vendor I hesitate to order. I’m not sure I’ll ever receive what I ordered. I’ve had multiple issues with lost packages by FedEx.

Nov 30, 2023 - 7:58:36 AM
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15585 posts since 10/30/2008

I usually specify to sellers NOT to use FedEx to my address. Over the last several years they have chickened out on driving up our snow covered dirt road and driveway. Although UPS ALWAYS comes right up our driveway. FedEx would leave our packages hanging on a road sign or worse, laid over the guard rail on the little creek down by the main road. No notice. One day a neighbor told us we had a package on the snowbank down by the bridge.

Just lately, my wife has received some FedEx packages where the driver came right up to the house. But there's no snow yet. We'll see if the new contractor/driver does better this winter.

I'm very happy with Post Office or UPS to date.

Nov 30, 2023 - 8:10:43 AM

1533 posts since 11/10/2022
Online Now

I think this stems from historically FedEx is franchised routes where the owner\driver must buy and maintain their own vehicle. UPS uses employees who care a bit less if they damage company trucks. Your own vehicle gets a bit more consideration than a company car, in general

IMHO

Nov 30, 2023 - 8:19:23 AM
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KCJones

USA

2860 posts since 8/30/2012

FedEx is a scab company. USPS and UPS aren't. Easy decision on who to use IMO.

Edited by - KCJones on 11/30/2023 08:21:05

Nov 30, 2023 - 8:26:03 AM

mrbook

USA

2111 posts since 2/22/2006

The last guitar I had delivered by Fedex arrived a day late and out of the shipping box. We saw the driver carry a guitar case up the driveway, so my wife ran out on the porch and told him not to leave until I looked at it, but he was in his truck and down the street by the time he handed it to me. It was fine, probably because I asked it to be tuned down before packing. The tag on the handle just said "relabeled." The sender did box it up well before shipping.

Nov 30, 2023 - 12:10:41 PM
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694 posts since 11/12/2004

I agree with KCjones above.
UPS and the USPS are unionized, FedEx isn't and treats their employees poorly.
Apparently when folks are treated better, they make better delivery people.
Funny how that works.
Hopefully one day, the FedEx employees will have a union as well.
They certainly deserve it.

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