Routine blood draw...
With standing orders..
Mistakes happen..i get that..
An apointment was made for me today...
I get there...n...there's..
Ah whole bunch of P.O'd..people there..
Seems we were all schedualed to one office that was closed for the day..
Only to get sent to another..via text...
Ok....
So this bunch of folks all converging to the next local..
The staff there did not want to speak with all the newly shuffeled people..after a long while n folks knocking on the door n glass..
Looking for answers..
A nice young lady came out..
N..were all told that ..(we)..
Would at best be treated as walkins...as they..the staff there allready had sched apointments...
N...i get that.. the staff there...did not create the kerfuffle....
But..what kinda frosts me butt...
Is i got a text message..that becose i am one minute late..
Me appointment...is null..n..void..
There for i am at fault ..n..must reschedual...
I get that places have buisy days...
But...that is ..B.S. ..imo..
Normal places of bidness allow 15 min..grace..
Don't quote me on this..but i think 15 min..is the rule set by the courts..
Are some folks...being ..
High n Mighty... n consiter themselves..
Above the ..fray..?
Sounds to me like it is time to get another Doc/clinic/what ever. I don't know if your doc had a relationship with the lab but seems that you need to get to the root of this.
This is what is being presented..
As the proceger...
Nothing elese..that i know of cept fer the ER. ..room..
I think those emails are send automatically, regardless of the situation. It isn't a person per se sending them, it's an automated system programmed to do so without any thought as to what might be happening at the time of the appointment.
I don't blame you for getting upset. You show up early and/or on time and what happens? You sit there and wait anywhere from 10 minutes to an hour for your appointment. Doesn't seem fair, does it?
My doctor's office has a similar rule: 15 minutes late and you have to make a new appt. Same scenario as above.
As an aside: I've been to Quest Diagnostics and never had a problem. Maybe it was just a glitch in the system, maybe there were problems at that particular office that couldn't be fixed in time for the next days' appointments. Frustrating, but just part of life. As far as the other offices, I'm sure if a dozen or so people suddenly showed up unannounced and without an appointment it would cause havoc in the office.
Somebody screwed up Big Time!!! I get it and it happens, but some Manager should have been involved and taken one for the team and made arrangements or help in the rescheduling process. As far as patients showing up late, it is my biggest b**** about working at the hospital. Without exaggeration, 50 % of our patients show up late. More than 15 minutes and we have the right to turn them away. I know of no law regarding this and each facility has their own policies on the matter.
If you show up on time for your appointment, I hate like hell to make you wait because the person scheduled before you can’t tell time or just doesn’t care. If we do tell them we have to reschedule because they are late, they usually want to talk to a manager, in which case our manager with No backbone will see to it they get done, and give them a Gift Gas gas card for their inconvenience!!!! Imagine that……….you show up late cuz you don’t give a rats arse, and your rewarded for it !!! Great incentive to be late the next time!!!
Why the hell don’t I get a gas card for showing up to work on time???
Slammer!!!
Edited by - slammer on 12/02/2022 06:56:01
Typical of Quest. They bought out one of the regional labs…One use was enough for me. Luckily we have alternatives. No one does appointments—it’s all walk-in, though I don’t know about Quest.
I had a physical today.
The doctor said covid caused around 10% of physicians to quit because of overwork.
That's not counting PAs, etc.
He said it's like many other business that can't get help.
Things are seriously messed up.
Not that it's a basis for extrapolation, but fwiw ... >>>>
Mrs. Owen had a mammogram on the books for several months for Tues. Nov. 1st. Coincidentally she got a colonoscopy appointment for Monday, Oct. 31st, and I was able to arrange an appointment with another doc for myself for Tuesday, as well. Two nites in a hotel .... can it get any more efficient?
Not so fast there, Big Boy!! On Thursday, Oct. 27th. she got word that the mammogram has to be moved to Wednesday at 10:30 a.m. She explained things from our end, but was told IF she didn't take the Wednesday appointment, the next opening would be in December. So, she took the Wed. slot. An additional night in the hotel... no big deal for a couple of retired schmucks.
Ooops, not so fast there BIg Boy!! On Wed. we showed up on time [as I suspect the big majority of people do] and were told that she had no appointment for that day. With more restraint than I likely would have shown, she went thru the ^^ rigamarole. The receptionist (?) disappeared to go check with somebody else and then came back and said they'd fit her in "sometime today." Again with admirable restraint she said that that wasn't satisfactory as we had another doc's appointment back in Russell [2 hour drive] that afternoon. Without checking any further with anybody, the receptionist says: "Okay we'll get you in at 10:30." That tells me he was withholding that info simply to be a jerk, or cause additional unnecessary concern for us. She got in at the appointed time and there were no additional people that showed up in the reception area for mammograms [I was eavesdropping], and there were noticeably fewer people in the waiting area when we finished than when we got there [i.e. NO line-up was created] so my takeaway is that there was screwing around/mismanagement on somebody's part. [However, I suppose it is possible that the technicians running the mammogram machine might have been scheduled to do another function at that time??].
Livin' the dream, I tell ya!! 
Edited by - Owen on 12/03/2022 10:10:09
Always be nice to the phlebotomist or you will walk out of Quest with a bruised arm.
Sounds very much like Labcorp in Knoxville, TN. Especially the office in UT Medical Center. I have stories, but you don't want to lose that much bandwidth.
