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Shout Out to Sullivan Banjo & Eric

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Aug 10, 2022 - 3:53:06 AM
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264 posts since 1/26/2003

I wasn't sure where to post this. I want to give a shout out to Eric Sullivan and Sullivan banjo for the great Sullivan banjos and customer service second to none. None better.

Aug 10, 2022 - 8:22:08 AM
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bill53

USA

439 posts since 3/26/2004

I agree we talked banjos for 20 minutes bought 2 Prucha tailpieces

Aug 10, 2022 - 8:24:17 AM
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13585 posts since 6/2/2008

+1

Eric just did a quick-turnaround pot fitting for me to get a Crowe tone ring and Doehler flange to fit a 1999 RB-250 rim.  He received the parts Thursday night last week. They're due to arrive here tomorrow.

He did an equally quick rim adjustment for me 2-3 years ago.

Aug 10, 2022 - 12:35:21 PM
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DASJO

USA

104 posts since 3/17/2006

I can't say more than GREAT work, Excellent service, and Friendly advice! Thanks Eric!!!!
Your Friend, DAVE SHAW

Sep 14, 2022 - 4:11:34 PM

12 posts since 8/14/2018

Agreed on all fronts! I bought an early Vintage 35 used years ago from a retail store… it had some nagging issues, so I reluctantly sent it out for repair — and in short order, Eric sent it back with tone to spare.

That V35 — my first nice “pro” level banjo — has served me well. I timidly went to my first jam with it, then my first band rehearsal with it, later gigged and recorded a bit with it… it’s been on vacation, to the beach, camping… never treated like a couch queen, it’s lived a hard but valued life!

So when I got the bug for a new gibson style banjo, I figured might as well give a Eric a call… yesterday!

We chatted for awhile and man, I almost forgot what a nice guy he is. And I’m not just saying that because he’s gonna make me a brand new V35 with all the latest and greatest trimmings! I mean it helps, but… no, that’s not it at all. Them Sullivan’s are just good people. :-)

Whooooo-weeee I can’t wait!!!!

Sep 14, 2022 - 5:16:04 PM
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dbrooks

USA

4294 posts since 3/11/2004

Glad to see more great comments about Eric and the work he does. He has helped me several times on small things that he treated with his full attention and care.

David

Sep 14, 2022 - 6:23:26 PM

264 posts since 1/26/2003

Eric is in the process of building a neck for me right now. I'm really looking forward to getting the neck. I should be getting it soon.

Sep 14, 2022 - 6:55:47 PM

12 posts since 8/14/2018

Yeah, and to David's point… it’s not shocking for a vendor to treat a customer well when a significant sale is on the line. No doubt a better measure of character is how one proceeds with the little things.

If anything, Eric damn near talked me out of a new banjo. But when it became clear that was a journey I wanted to take, he went out of his way to make it an accessible option for me (and likely makes things a bit more difficult for him).

He’s one of the good ones.

Edited by - TimFoster on 09/14/2022 18:56:51

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