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Jun 22, 2021 - 8:47:54 AM
6 posts since 6/3/2021

Ordered a Deering Siera on Banjo.com June 3rd. The site didn't list that the model was on back order. I paid up, and then got the bad news that it would be 3 to 4 weeks before they shipped. I am at day 19, and impatiently still playing my Dobro. I have been so wanting to start Banjo, finally pulled the trigger. The waiting is soooooooooooooooooooooooooo hard!

Jun 22, 2021 - 9:08:03 AM

112 posts since 4/14/2021

I hear ya. I just did a post on waiting the other day.

Kinda in the same boat as you. Waiting on a new RK35 to come in. It'll be a good bit yet. At least I have my "Shanghai Special" to pick on!

Jun 22, 2021 - 9:24:47 AM
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3839 posts since 5/29/2011

I just checked the web site and they don't say anything about it being on backorder. I have been in the same boat before. When that happened to me I canceled the order and purchased the item from another vendor.
I checked with several web sites. Elderly is out of stock, Greg Boyd does not have a Sierra, etc. but Musician's Friend has the Sierra in stock, and for the same price as Banjo.com. That may be something to think about. You may not be as vindictive as I am but I believe that a company should not accept the customer's money until they can ship the product.

Edited by - Culloden on 06/22/2021 09:30:08

Jun 22, 2021 - 9:45:31 AM

1119 posts since 9/6/2019
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I had the same issue with Banjo.com on a set of Schaller tuners. The website said "in-stock" and when I ordered them they sent a message a few days later saying they were on backorder and would ship within two weeks. Never heard anything after two weeks and when I contacted them they said they were still on backorder. I cancelled that order and went to elderly and the tuners were in my hands before Banjo.com replied to my order cancellation.

Jun 22, 2021 - 9:56:21 AM
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YellowSkyBlueSun

Virgin Islands (U.S.)

207 posts since 5/11/2021

Generally speaking, a merchant isn't supposed to charge for a product until that product has been boxed and shipped.

Jun 22, 2021 - 9:56:39 AM
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banjoy

USA

9681 posts since 7/1/2006

quote:
Originally posted by Culloden

I just checked the web site and they don't say anything about it being on backorder. I have been in the same boat before. When that happened to me I canceled the order and purchased the item from another vendor.
I checked with several web sites. Elderly is out of stock, Greg Boyd does not have a Sierra, etc. but Musician's Friend has the Sierra in stock, and for the same price as Banjo.com. That may be something to think about. You may not be as vindictive as I am but I believe that a company should not accept the customer's money until they can ship the product.


To the opening poster -- I used to be an online merchant and accepted all major credit cards. The RULE is that a card cannot be charged until an item ships. If this was paid by credit card, and it's been that long, you can call your card company and let them know this happened.

What a merchant IS allowed to do is to put a pre-authorization hold on those funds, but cannot run the transaction and collect. If you paid by card and this merchant already collected, they are violating their agreement with the card companies. If you paid by other means (PayPal, cash, wire xfer, etc), then it's up to the merchant to refund you if you cancel.

Personally, if this were me, I'd cancel and move on. Just my two cants, and I tend to get impatient so maybe you're more tolerant and patient than I would be.

Hope it all works out one way or another, and no matter what, enjoy your banjo when you receive it, those are nice banjos!

Edited by - banjoy on 06/22/2021 10:00:09

Jun 22, 2021 - 11:38:32 AM
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11867 posts since 6/2/2008

Banjo.com is not your local mom and pop contributing to your community and possibly deserving of your support.  You owe them nothing. They owe you a banjo.  Pull the plug. Buy it elsewhere and have it by this weekend

Jun 22, 2021 - 11:45:05 AM

Texasbanjo (Moderator)

USA

26070 posts since 8/3/2003

I feel for you and understand your wanting to get started on a new banjo.

I ordered one to be made for me way back in '94, special order, and he said it would take him 6 to 9 months....MONTHS to finish it. It was the longest 7 months in the world, but the wait was definitely worth it. I paid half down and the rest on delivery. So, if the one you ordered is your dream banjo, it may be worth the wait.

Have you contacted them and ask about delivery date? If not, I'd do that and see if I could get some answers.

You've waited nearly 3 weeks now, so what's another week or so?

Jun 22, 2021 - 2:23:11 PM

rcc56

USA

3623 posts since 2/20/2016

Well, 3 to 4 weeks from June 3rd means it won't ship until Thursday at the earliest. If you cancel and order elsewhere, it won't come any quicker. If it doesn't ship by the end of the month, then you might want to consider your alternatives.

Until then, you can look at it as an exercise in patience, which is something that not too many of us know too much about.

Jun 22, 2021 - 2:50:59 PM

98 posts since 2/11/2019

Raw material shortages and back-orders are in abundance these days. Seeing it first hand in my business an item shows up as being in stock and next thing you know someone sneaks their order in before you do and now you gotta wait. And prices are going up, up, up, and nobody wants to hold pricing. This is happening EVERYWHERE and yes it sucks.  Just pray they aren't shipping it USPS.

Edited by - Mad Hornet on 06/22/2021 14:51:51

Jun 22, 2021 - 5:21:51 PM
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Bill H

USA

1651 posts since 11/7/2010

I ordered a Nechville and was told it would six months. That was hard, but well worth the wait. The banjo arrived at almost exactly the projected date. The thing is, I knew what I was getting into--a custom built banjo that would take time. You were not informed the banjo was on backorder and should have been give the option to cancel for a refund, not put into the position you are in.

Jun 23, 2021 - 5:50:01 AM

YellowSkyBlueSun

Virgin Islands (U.S.)

207 posts since 5/11/2021

Banjo.com is run by Barry Waldrep. It may not be located in your town, but it very much is a "local mom-n-pop" store. They mainly operate out of a physical storefront in eastern Alabama, and have a local number posted to their website. Barry has done a lot for the banjo community through the years and he is quite accessible. When I've spoken to him over the phone he was very friendly and helpful.

Have you tried calling him directly and asking for a status update? Sometimes that's all it takes.

banjo.com/contact-us/

Edited by - YellowSkyBlueSun on 06/23/2021 05:50:35

Jun 24, 2021 - 8:50:30 AM

HeadyKC

USA

6 posts since 6/3/2021

I emailed 2 days after the order. That's when I was told via an email reply, that the Sierra was on back order for 3 to 4 weeks. (The product page should have been transparent, and listed the model I want, was 'Not In Stock')..
I don't have an issue with a small delay, but if they go past 4 weeks, I won't be a happy camper.

Jun 24, 2021 - 1:58:01 PM

HeadyKC

USA

6 posts since 6/3/2021

Well, Barry wanted to argue about the semantics of products pages showing "In Stock", or "On Back order". I replied that he was welcome to cancel my order, if he wanted to argue. Barry, promptly cancelled the order, must of needed to have the last word, "Kind of thing".
No problem!

I had contacted Ross Nickerson at BanjoTeacher.com awhile back, and phoned him, told him about the demise of my Sierra order, and he mentioned that I should take a strong look at the Nechville Flex-Tone. I had played one awhile back, but back then $3K was out of my price range. Ross had them for less than the Sierra is selling for. In his opinion also, he thought it was a lot more instrument for the money. The curly maple is gorgeous! So, maybe things happen for a reason. I'm not mad at Barry, and I wanted to purchase from an independent, knowing I will get service down the road, and the instrument will be set up properly out of the case.

So, the wait is now just a couple of days, and may my Dobro draw some dust in it's case soon!

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