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May 19, 2021 - 2:58:13 PM
1043 posts since 11/9/2012

I need help trying to get my HP desktop (Win10) to recognize a Logitech C920 webcam.

The webcam worked with a previous computer, and appears to be recognized on another laptop. The problem is, I'm building a mini-home-studio and I really need this HP Desktop to work with my camera. I might buy another, real cheap version of what I got.... I mean for $20 one can buy a webcam. The problem is that the one I have now cost $80... I hate to keep spending.

Whenever I plug the Logitech webcam into my HP Desktop the computer never reacts to plugin it into any and all of the usb ports I have. I have rebooted, and plugged the webcam into every single usb jack my desktop has with no results at all...The desktop never makes a sound indicating something has been plugged into a usb jack. WIN10 also updated, and of course, I installed the factory software.. Is there a way of changing USB 3 vrs USB 2? - That is where I'm at right now. Thanks for any help. ??

ROGER & OUT!

Edited by - Toothless in Kentucky on 05/19/2021 17:37:18

May 19, 2021 - 5:46:47 PM

1043 posts since 11/9/2012

Until I get the usb port to recognize the Logitech webcam no software is likely to work. I'm thinking that the cam is a USB 2 and my computer has USB 3 (normally not an issue).... I have to research how to change that, as it fits the troubleshooting.

May 19, 2021 - 8:19:53 PM
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jacot23

USA

222 posts since 12/13/2012

I don't think you can change USB 3 to USB 2, it's hardware. Have you looked in device manager to make sure all your usb's are enabled, with up to date drivers and working properly? Windows Key->Device Manager -> Universal Serial Bus Controllers. I'm assuming other devices(mouse, keyboard) are identified and working correctly when you plug them into a usb port?

May 21, 2021 - 5:04:49 PM

1043 posts since 11/9/2012

It turned out there was a way of disabling something in Device Manager, which allowed it to reboot in usb 2.0 mode... But it made no difference of an outcome. I then changed the setting back to usb3.

I finally concluded there is a known issue between Logitech and Windows 10....Amazon's reviews has a long review of the C920 and it explains the incompatibility of this webcam and Windows 10. It simply is not fully compatible. I don't think the laptops have this issue, it appears to be pegged to desktops and Win10 + Logitech C920 webcams.

The answer? amazon.com/gp/product/B084ZJFN...TF8&psc=1
I sure hope the plugNplay feature of this webcam works the way it is advertised to. It's only 30 frames per second, but hey for $20 I'll give it a try.

Edited by - Toothless in Kentucky on 05/21/2021 17:06:25

May 21, 2021 - 6:06:15 PM

1404 posts since 7/12/2004

I use the C920 on a Dell desktop. Have used it for a year with no problem, running Zoom and recording software on Linux and Windows 10.

I know you said this webcam worked on a different computer, but I'm focusing on the past tense. I had a C920 die on me just before the pandemic, and I had to buy a replacement. It just stopped working, no warning. Do you have another computer you can test this camera on? You might find out the problem is a broken camera.

Of course, if that's the problem, your new camera will fix it anyway.

Jun 11, 2021 - 8:36:58 PM

11687 posts since 10/27/2006
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Have you downloaded the latest drivers and apps for this camera?

Have you contacted Logitech support?

 

As to USB, look at the plug. If the insert is blue, it's USB.3; if white or black, it's USB 2. Not an issue for normal operation but can be fit higher rate video.

Edited by - mikehalloran on 06/11/2021 20:39:53

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