Banjo Hangout Logo
Banjo Hangout Logo

Premier Sponsors

Banjo Lovers Online

May 19, 2021 - 2:58:13 PM
1043 posts since 11/9/2012

I need help trying to get my HP desktop (Win10) to recognize a Logitech C920 webcam.

The webcam worked with a previous computer, and appears to be recognized on another laptop. The problem is, I'm building a mini-home-studio and I really need this HP Desktop to work with my camera. I might buy another, real cheap version of what I got.... I mean for $20 one can buy a webcam. The problem is that the one I have now cost $80... I hate to keep spending.

Whenever I plug the Logitech webcam into my HP Desktop the computer never reacts to plugin it into any and all of the usb ports I have. I have rebooted, and plugged the webcam into every single usb jack my desktop has with no results at all...The desktop never makes a sound indicating something has been plugged into a usb jack. WIN10 also updated, and of course, I installed the factory software.. Is there a way of changing USB 3 vrs USB 2? - That is where I'm at right now. Thanks for any help. ??


Edited by - Toothless in Kentucky on 05/19/2021 17:37:18

May 19, 2021 - 5:46:47 PM

1043 posts since 11/9/2012

Until I get the usb port to recognize the Logitech webcam no software is likely to work. I'm thinking that the cam is a USB 2 and my computer has USB 3 (normally not an issue).... I have to research how to change that, as it fits the troubleshooting.

May 19, 2021 - 8:19:53 PM
likes this



222 posts since 12/13/2012

I don't think you can change USB 3 to USB 2, it's hardware. Have you looked in device manager to make sure all your usb's are enabled, with up to date drivers and working properly? Windows Key->Device Manager -> Universal Serial Bus Controllers. I'm assuming other devices(mouse, keyboard) are identified and working correctly when you plug them into a usb port?

May 21, 2021 - 5:04:49 PM

1043 posts since 11/9/2012

It turned out there was a way of disabling something in Device Manager, which allowed it to reboot in usb 2.0 mode... But it made no difference of an outcome. I then changed the setting back to usb3.

I finally concluded there is a known issue between Logitech and Windows 10....Amazon's reviews has a long review of the C920 and it explains the incompatibility of this webcam and Windows 10. It simply is not fully compatible. I don't think the laptops have this issue, it appears to be pegged to desktops and Win10 + Logitech C920 webcams.

The answer?
I sure hope the plugNplay feature of this webcam works the way it is advertised to. It's only 30 frames per second, but hey for $20 I'll give it a try.

Edited by - Toothless in Kentucky on 05/21/2021 17:06:25

May 21, 2021 - 6:06:15 PM

1404 posts since 7/12/2004

I use the C920 on a Dell desktop. Have used it for a year with no problem, running Zoom and recording software on Linux and Windows 10.

I know you said this webcam worked on a different computer, but I'm focusing on the past tense. I had a C920 die on me just before the pandemic, and I had to buy a replacement. It just stopped working, no warning. Do you have another computer you can test this camera on? You might find out the problem is a broken camera.

Of course, if that's the problem, your new camera will fix it anyway.

Jun 11, 2021 - 8:36:58 PM

11687 posts since 10/27/2006
Online Now

Have you downloaded the latest drivers and apps for this camera?

Have you contacted Logitech support?


As to USB, look at the plug. If the insert is blue, it's USB.3; if white or black, it's USB 2. Not an issue for normal operation but can be fit higher rate video.

Edited by - mikehalloran on 06/11/2021 20:39:53

Hangout Network Help

View All Topics  |  View Categories