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Feb 28, 2021 - 4:58:59 AM
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6041 posts since 10/13/2007

I am having some physical problems and it is hard to lift and carry my banjo so I ordered a 4 pound Gold Tone AC-1 from Arthur's music store in Indianapolis - 50 miles away. When Arthur's asked fed ex how long it would take to get to me they told them probably the same day it was shipped. that did not happen but ok, that would have been exceptional.in following tracking fedex shipped the banjo to Champagne IL and then to Terre Haute In. What a wayward journey. I was told I had to sign for the banjo, so I waited at home all ay. No banjo. I kept checking tracking and it said delivery by end of the day. Finally at 9pm check tracking again and they say it has been delivered and showed the signing name. the signing name is just letters and makes up no name or words. I try to contact fedex and you cannot speak to anyone. You just get robots. the robot gave me another number to call the next morning. I did and got another robot and it gave me a case number and said these usually take 5-7 days to resolve. I have not been able to speak to a person and have no way to see what progress they are making. What louse service. What disrespect to customers. Thinking of shipping a banjo? Don't think Fed Ex.
ken

Feb 28, 2021 - 5:05:16 AM

86 posts since 7/26/2020

They’ve been exceptional for me lately, both on the shipping and receiving side of things.

(This is usually the part where someone from FedEx would chime and and tell you they’re sorry you’re having issues and to send them your info and they’ll make it right).

I do know that in a lot of places, FedEx has temporary suspended the necessity of signing for most “signature required” packages.

For me, this has resulted in the delivery driver signing for the packages themselves on their devices.

Feb 28, 2021 - 5:12:15 AM

6041 posts since 10/13/2007

quote:
Originally posted by RoCopickin20

They’ve been exceptional for me lately, both on the shipping and receiving side of things.

(This is usually the part where someone from FedEx would chime and and tell you they’re sorry you’re having issues and to send them your info and they’ll make it right).

I do know that in a lot of places, FedEx has temporary suspended the necessity of signing for most “signature required” packages.

For me, this has resulted in the delivery driver signing for the packages themselves on their devices.


They told me I had to be there and I checked  all around my place as they told me to do. Heavens knows where it is. I don't and I doubt Fed Ex does either.

ken

Feb 28, 2021 - 5:19:27 AM
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2471 posts since 10/17/2013

Shame on FedEx. 

Robot voices are the usual fare these days, it seems.

 What on earth makes it so blamed hard that the real person who SHOULD be answering the phone, doesn’t or “can’t” do so?! 

To quote a favorite line of mine - “Get with the program, Patrick!”

“Customer service” is a JOKE when it comes to trying to get across past the robot voice. Inexcusable laziness on the carrier’s part.

Not exactly related, but in January of this year, I was scheduled to have a rapid COVID test. I waited in the stupid parking lot of the clinic for over an hour, listening to a dodo robot voice droning on and on, telling me (among other things) that a representative would be with me “shortly.”

Shortly?! Yeah RIGHT.

The jerks couldn’t have cared less about answering. I got mentally sick of hearing the monotone robot repeating (multiple times), about the “Wahoo service” that the clinic provided. 

Edited by - okbluegrassbanjopicker on 02/28/2021 05:22:35

Feb 28, 2021 - 5:22:28 AM
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1313 posts since 5/19/2018
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I mentioned in another thread that I purchased a old Lifton case from two states away and after close to two months it was still in travel mode bouncing between states with no one being able to tell me when and if it would arrive.

Well, it did arrive a few days ago, and in fine condition, so there is hope for your case.

Frustrating to say the least.

Feb 28, 2021 - 5:26:30 AM

banjoy

USA

9413 posts since 7/1/2006

Wow I always hate hearing stuff like this.

Ken, for what it's worth, I'm pretty certain FedEx knows exactly where your package was dropped off. They and most every shipper these days use GPS data tagged to the delivery so they can pinpoint within a few feet of where the delivery scan was made. Unless the driver fudged the scan, which could get them in trouble or fired or at least a good finger wagging...

If there is a FedEx office near to you it may be worth making a personal appearance. Also, I would suggest getting the shipper involved on their end, apply a little squeeze from both ends of this. Can't hurt.

Here's hoping for the best outcome here and soon.

Feb 28, 2021 - 6:25:44 AM
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1735 posts since 6/2/2010

I sure hope you get your banjo in undamaged condition. I think these nightmares happen with all of the shippers all too often.

Feb 28, 2021 - 6:25:55 AM

6041 posts since 10/13/2007

quote:
Originally posted by banjoy

Wow I always hate hearing stuff like this.

Ken, for what it's worth, I'm pretty certain FedEx knows exactly where your package was dropped off. They and most every shipper these days use GPS data tagged to the delivery so they can pinpoint within a few feet of where the delivery scan was made. Unless the driver fudged the scan, which could get them in trouble or fired or at least a good finger wagging...

If there is a FedEx office near to you it may be worth making a personal appearance. Also, I would suggest getting the shipper involved on their end, apply a little squeeze from both ends of this. Can't hurt.

Here's hoping for the best outcome here and soon.


Frank,

Thank you for the feedback. I thought they had to be able to know and for them to say 5-7 days hacked  me  off. In my business if somone is not happy that is top priority to fix. I will follow your suggestions. Thanks Frank.

ken

Feb 28, 2021 - 6:31:42 AM
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62 posts since 12/19/2017

I understand as well. I ordered something for my wife for Christmas and they said that I would receive it in 10-12 days. Keep in mind I ordered it 6 weeks before Christmas. I get an email say due to the pandemic there would be a 3-4 day delay in shipping. I got an email the other day saying I would be getting it soon. 3-4 days??? More like 3-4 months. Every time I call the company, I got an automated system that put me on hold for 30 minutes and then hung up on me. After 13 try’s I quit calling them and called the BBB. No help there either.

Feb 28, 2021 - 7:23:07 AM

152 posts since 11/28/2006

Not making excuses, but it seems that with the pandemic the shipping companies have been swamped. I’ve seen UPS making deliveries out of private vehicles, I assume they’ve hired additional part time help. Last fall I had UPS deliver three packages to the right street number but one street over. The house was empty but after a couple of weeks a neighbor checked and was nice enough to bring them to our house.

Yesterday FedEx exchanged packages between us and the neighbor across the street. We straighten that out between us. It was late on a Saturday and I figure the driver had a long day. That’s got to be a tough job.

I also had a package shipped DHL to USPS get “lost” for a couple of weeks, the second week of which corresponded to the winter storm here in Texas, so a delay was not unexpected, but it really should have arrived several days before the storm hit. The problem with that one was the only tracking number I had was for USPS and all they could say was they were waiting for the package from DHL. I contacted the shipper and they were less than helpful, telling me to check with DHL. I pointed out that I couldn’t do that because I only had a USPS tracking number. When there are 2 parties involved, the accountability goes out the window.

I don’t have a solution and to be fair we get a lot of shipments that arrive on time and at the right location. But if I had something as consequential as a new banjo I’d be stressed out too.

Feb 28, 2021 - 7:28:41 AM
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2563 posts since 4/7/2010
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Our local FedEx ground terminal is also one of the bad ones. A few years ago we has some snow and though all the other carriers made deliveries, FedEx took an extra 10 days to deliver a box of banjo strings. Plenty of other similar first world horror stories.

The last major issue I had (I have since stopped shipping via FedEx Ground) was 10 years ago when two packages with instruments needed to be relabeled at the terminal. That is done if the bar code does not read correctly. The boxes were identical and the terminal worker switched the destinations. I bring this up as I found there is (or was...) a customer advocate office in the FedEx system. They were helpful and the banjos eventually arrived at the correct owner's house.

Bob Smakula

Feb 28, 2021 - 7:36:54 AM
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6041 posts since 10/13/2007

Ron,I don't mind a mistake.no one is perfect and we all make them. But when I have a banjo lost and there is no way in the system to talk to a person, then I have a problem.
ken

Feb 28, 2021 - 7:41:01 AM

6599 posts since 9/5/2006

DHL is maybe the worst ,, ordered a boot spoon a month ago ,,tracking says its been in raleigh for the last 2 weeks... who knows

Feb 28, 2021 - 7:53:03 AM
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576 posts since 3/9/2013
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My experience with FedEx is also horrible. Atleast 4 times they have left my packages at the fire station in town. 3 blocks away on a different street. After 2 packages didn’t arrive and tracking said they were handed to the resident, we started calling. We did get in touch with a person and they started a claim. Both times the vendor gave us refunds. A month later when another package arrived I got home to find the other lost packages that were “handed to the resident” were also there. No call, no resolution but I’m hoping someone got chewed out.

Feb 28, 2021 - 8:16:44 AM
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152 posts since 11/28/2006

quote:
Originally posted by From Greylock to Bean Blossom

Ron,I don't mind a mistake.no one is perfect and we all make them. But when I have a banjo lost and there is no way in the system to talk to a person, then I have a problem.
ken


I totally agree. This is not an acceptable situation. Like I said, I don't have a solution. If you could Mark a package as critical, that would be great but I'm afraid that everyone would think their package is critical. 

Feb 28, 2021 - 8:33:15 AM
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74 posts since 5/11/2006

I ordered a guitar on Reverb that was coming from Georgia to Illinois. Never received it. The shop owner contacted me numerous times after I told him it never arrived. wondering if it ever came. I think he thought I was scamming him. Thankfully I was reimbursed. But months later after I contacted him, he said it was never found. The last tracking was in Atlanta then zilch. The Fed Ex Triangle strikes again.

Feb 28, 2021 - 9:01:12 AM
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8385 posts since 8/28/2013

FedEx sucks. They can't even figure out where my son lives so he always has take time from work to go to their terminal. UPS never has that problem, nor does the USPS. The last item he received took FedEx 11 days to deliver from Pennsylvania A 12 hour drive on a bad day), and he still had to go get it from their local terminal himself.

I have had problems with them in the past (dlivery to the wrong address, no delivery at all, failure to get signature, etc.) and I avoid companies that use FedEx for deliveries. I would never use them myself.

Feb 28, 2021 - 9:09:25 AM
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Owen

Canada

8256 posts since 6/5/2011

quote:
Originally posted by From Greylock to Bean Blossom

<snip>  Finally at 9pm check tracking again and they say it has been delivered and showed the signing name. the signing name is just letters and makes up no name or words.  <snip>


My tale is in no way connected to your issue, but ^^ reminds me of 'way back when I had a summer job driving a delivery truck in Winnipeg.... part of the job was delivering drugs/stuff from a warehouse to individual pharmacies.  [The guy teaching me the routine, and back alley short cuts, was a guy who was kept on as an instructor for rookies, while awaiting re-instatement of his license on a DUI charge.] Part of the rig-a-ma-role was having the pharmacists initial some log sheet (?) or other signifying acceptance of the delivery. 

We were close to the end of the [half day] route one day when the guy picked up the clip board and noticed a lot of blank spaces.  Uh! Oh! I'd only gotten the first few of probably 20 or 2 dozen pharmacists to initial the sheet.  My mentor (?) proclaimed "Well, we're not goin' back to get them." ... took a ball-point pen from the console and scribbled in a set of initials (?) for each missing one, adding "We'll be in deep **** if anybody breaks in and steals drugs/narcotics from any of these places."   

Never heard any more about it, so I guess Lady Luck was on my/our side that time.  [Do you suppose FedEx has a similar protocol?]

Feb 28, 2021 - 9:24:45 AM

6041 posts since 10/13/2007

Owen, I wondered that.
ken

Feb 28, 2021 - 9:38:54 AM
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1127 posts since 12/2/2013

I'm sorry to hear about this plethora of problems using FedEx. I've not had any problems shipping almost a dozen banjos for the last five years, part of my "flipping"scheme in which I had no business being there. I was STUPID!!

I had a good relationship with a local Quik Pack & Ship franchise, very helpful, informative and affordable. Maybe that is the answer, deal with someone local with whom you can create a relationship. I've been surprised several times with the efficiency of local USPS, but I live in a small town on Cape Cod. The difference between QP&S probably involves dealing with a small sole proprietorship independent business and a larger corporation that is defined by civil service rules.

Edited by - flyingsquirrelinlay on 02/28/2021 09:44:44

Feb 28, 2021 - 9:48:20 AM
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oly

USA

1432 posts since 5/27/2006

We have had good and bad experiences with FED-EX. There was a young lady driver that you could almost set your watch by. She moved on to a new career just recently, the new driver didn't show for almost a week. One of the guys at work, his wife was waiting for a package to be delivered by FED-EX, the package was found laying on the ground along the side of the road. Fortunately, one of their neighbors found it and delivered it.

Feb 28, 2021 - 9:52:11 AM
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3678 posts since 5/29/2011

I have had the same issues with UPS so it's not just FedEx. I work second shift and UPS drivers always seem to wait until I have gone to work before they try to deliver a package. Then they leave a call tag on the door telling me that my package has been delivered to a pickup point but they don't give an address for it. Calling UPS is the same situation, a human does not have the ability to answer the phone anymore. And the words that make me grit my teeth are "For English, Press 1."
That being said; there are two contractors locally who deliver FedEx Ground. If I order something and it gets shipped FedEx then I hope that the contractor in Nicholasville gets it for delivery. If the one in Lexington gets the package then I probably won't ever see it. I have had several packages returned to the sender because the driver could not find my address.

Feb 28, 2021 - 9:56:34 AM

6041 posts since 10/13/2007

I called my local Fed ex and they were nice and put me in touch with the shipping consultant. I spoke to someone from outside the USA. They told me that I just had to wait until someone called and as I understand (& I asked repeatedly) that even if the banjo never gets delivered to me, I will not be refunded the $40 shipping fee. I paid $40 for 50 miles and they could not get it here. She said they had no GPS to note where they left it. they claim there is so much volume that they use robo calls. So much volume messing up. sheesh.
ken

Mar 1, 2021 - 11:11:50 AM
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6041 posts since 10/13/2007

The end of the story and it is not nice. BTW,Owen, you hit it on the head.
Late last night a neighbor who lives a quarter mile from me came in the rain with a box. He said. I just saw this out by my mail box and saw it had your name on it. It had been there for over 24 hours. His mail box is 3 feet of a main road. If it had fallen on the road it would have been run over. I said thank you. Did anyone ask you to sign for it? he said no, it was just left outside (in the rain) under his mailbox. Here is the signature Fed ex claimed the received for it. AENGPAND. Great name huh! What a lie. the driver just dropped it beside the road after dark and forged a signature. The name of the company is Fed EX. I will not put my faith or money in them again.
Luckily the banjo was double cased in 2 thick cardboard boxes and the banjo was not wet.
ken

Mar 1, 2021 - 11:39:44 AM

805 posts since 9/6/2019
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I just ordered a package that was shipped USPS. It shipped on the 17th of February from Greensboro NC. I live in central Va. The package arrived in Washington DC on the 18th and supposedly left the same day. I finally got the package Friday afternoon. For the life of me I can't figure out how it took 8 calendar days to get the package 2 hours down the road.

Mar 1, 2021 - 11:55:50 AM

banjoy

USA

9413 posts since 7/1/2006

Just plain WOW, Ken.

Good that you finally got the banjo but no thanks to FedEx. You just reported the worst behavior of any delivery person and it essentially is dishonest at best.

This may have been / probably is an independent contract delivery driver, depending on the FedEx service many contract drivers own their own branded FedEx truck. Unfortunately, some contractors just don't care.

It may be worth it -- if for no other reason than resolution and personal satisfaction -- to write a simple letter to the CEO of FedEx along with a copy of this thread printed out. Then forget about it.

(And I am sure it's BS about them stating they don't have GPS data. Of course they do, it's built in their scanners. All carriers do this now they just don't want to share the info because it documents their screw-ups. Most likely the overseas operator you spoke with did not have access and was probably news to them.)

It bears repeating: WOW!

Edited by - banjoy on 03/01/2021 12:01:12

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