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Aug 10, 2020 - 1:39:13 PM
73 posts since 9/13/2017

In the past I have sold a few things on Reverb and Ebay and the Hangout with good success and few complaints. Until lately I have recommended to friends the Reverb site because the fees are better than Ebay. In the past, if there was a problem, I could call and talk to a person and they were very helpful. Well, they slipped a price increase in on me on a banjo that had been listed for over a month. It sold the day after the price increase and I wound up loosing money as a result of it. I never saw it coming! If I had, I could have increased my price, but the banjo might not have sold, I would have kept it instead of loosing money. But believe it or not- This is not my complaint! I tried repeatedly to call them and got nothing but the run around. I was put on hold until after hours then dis connected. I tried to email them several times to get someone to call and help me- Each time I was promised that a supervisor would get in touch with me- Each time I was lied to.I do not expect to get a refund or an apology. It no longer makes sense to list on Reverb since their prices are too high now- I'd have to list it so high it would never sell. It really annoys me when all I wanted was to speak to a human , and I am lied to and everyone at Reverb is hiding under their desks.

Edited by - Lynne on 08/10/2020 13:51:33

Aug 10, 2020 - 1:46:10 PM
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ChunoTheDog

Canada

321 posts since 8/9/2019

Maybe this is partly why Reverb prices is insanely high on everything

Aug 10, 2020 - 2:09:16 PM
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banjoy

USA

9139 posts since 7/1/2006

I've never used Reverb to buy or sell but have checked it out from time to time. I've seen other similar complaints before on some YouTube reviews.

Reverb was acquired by Etsy last year for $275 million. So it's not the same site it was. Quoting from the CEO of Etsy at the time of the sale:

“This transaction is a great strategic fit that firmly aligns with our mission of keeping commerce human,” said Etsy CEO Josh Silverman in a statement. “Reverb is the 'Etsy' of musical instruments, with significant competitive advantages, and we see tremendous value and untapped potential in the business.”

Keeping commerce human. Okaaaaaaay ... but apparently, they are tapping it$ untapped potential...

I have no pony in this race. Just commenting on why it might be so.

Aug 10, 2020 - 2:46:43 PM
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63 posts since 9/23/2019

quote:
Originally posted by ChunoTheDog

Maybe this is partly why Reverb prices is insanely high on everything


I always thought they were crazy high, but I thought that was the fault of the seller not knowing what they had. 

Aug 10, 2020 - 4:01:35 PM

255 posts since 12/7/2017

Reverb just increased their fee to 5%, it's a pity. But I desagree, I already made several very good deals on Reverb, banjos or other instruments. It's exactly like ebay, there is a lot of unrealistic prices, but also real bargains, just decide quickly when you see one.

Aug 10, 2020 - 8:41:19 PM
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2193 posts since 10/17/2013

I have bought and sold merchandise on Reverb.

I much prefer the BHO Classifieds. Much more affordable, plus you get MORE money for your goods.

The BHO has probably the best-run Classifieds system I have ever come across. 

Honest sellers, great banjos, great bargains, quick payment (none of this crazy eBay “hold your money for 21 days after your first sale” stuff), and friendly conversations, make the Classifieds much, much more than just a marketplace. 

Aug 11, 2020 - 6:03:23 AM

362 posts since 5/29/2015

When Reverb started, ebay matched their fees, reducing their rate from 10 percent to 3.5%. Today (8/11/2020) ebay has not raised their rate from the 3.5% match.

ebay.com/help/selling/fees-cre...#section3

Aug 11, 2020 - 6:42:55 AM

banjoy

USA

9139 posts since 7/1/2006

quote:
Originally posted by Banner Blue

When Reverb started, ebay matched their fees, reducing their rate from 10 percent to 3.5%. Today (8/11/2020) ebay has not raised their rate from the 3.5% match.

ebay.com/help/selling/fees-cre...#section3


It looks like eBay's 3.5% Final Valuation Fee only applies to guitars and basses, as shown in the chart you linked to.

I sold a violin in May 2020 and was charged the regular 10% fee.

Aug 11, 2020 - 10:27:08 AM

73 posts since 9/13/2017

As the story continues, I have yet to hear back from anyone from Reverb.com. All emails that I have sent since yesterday have been ignored. I suppose they continue to hide under their desks, or perhaps they are too busy celebrating with the 50 bucks they took from me. I really hope they enjoy it! I really can't afford to give them any more. I hate being lied to especially from a thief and coward that avoids you.

Aug 11, 2020 - 10:39:03 AM

5495 posts since 9/21/2007

I think Reverb just raised to match Etsy (same company and basically the same platform).

Aug 12, 2020 - 4:34:48 AM
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1713 posts since 4/10/2005
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A big percentage of the instruments on Reverb are not moving. Because sellers have them overpriced for the market. It's pretty ridiculous seeing how things just sit there and sit there and sit there. Perhaps Reverb is trying to noodge people to come down or take their toys out of the sandbox and go home.

Aug 13, 2020 - 9:39:19 AM

53 posts since 8/8/2015

The transaction fee charged by Reverb, Etsy, eBay, etc. gets your item a much broader audience. Asking prices that appear too high are more likely due to sellers with unrealistic expectations rather than the cost of a transaction fee.

Aug 20, 2020 - 2:59:51 PM
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4 posts since 8/20/2020

The reverb price increase really rubbed me the wrong way as well, their entire approach to letting their userbase know was pitiful. I hope a viable alternative pops up

Aug 23, 2020 - 6:53:07 AM
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1387 posts since 10/13/2004

I'm done with Reverb.....I just got hit with 12% selling fee.....

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