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Jul 3, 2020 - 2:11:38 PM

FarHowll

Russia

7 posts since 7/3/2020

Hello everyone!
Recently i'vw bought 4 banjo d-tuners from Schaller.
I wanted to set them on my acoustic guitar as Jon Gomm and Alexandr Misko :)

But unfortunately one d-tuner with thick rod have a problem. When I tune the string, at some point it stops pulling, but I continue to twist the d-tuner FREELY. So I can't tune this string...

I suppose that inside that banjo peg there is a nut, that need to be tighten... The friend of mine had the same problem, but he could get into the peg and tight the nut, but he can't help me now .

I don't know, how to get into the d-tuner...
I also send a message to Schaller, that i have problem with the d-tuner, but the didn't answer.

It would be great, if someone could help me!

Thanks in advance!

P. S. I can make a video, if you want more details.

Jul 3, 2020 - 3:00:21 PM

1398 posts since 4/13/2009

I don't think it will be as easy as tightening a nut. In the base of the tuner you should find a very small pin. Removing that pin should allow you to remove the internal mechanism.

Jul 3, 2020 - 3:41:41 PM
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Blackjaxe47

Canada

1535 posts since 6/20/2014

I am not sure if you have addressed the problem correctly. The d-tuner with the larger shaft is meant for the 2nd ( B ) string, lots of people get these mixed up and put the wrong tuner in the wrong position. The bottom larger screw on the plastic button can be set for tension same as the screw on the end of the shaft for other machine tuners. If you have no tension on that it will simply unwind as you try and put the string in tune, that might be the problem. Now the 2 smaller thumbscrews ( one Black and one Silver) are for adjusting the stops. I won't bother telling you how they work for Banjo as your installing these on a guitar but the d-tuner for the 3rd string works by turning clockwise and the d-tuner for the 2nd string ( large shaft) works by turning counter clockwise and the reverse to put them back in proper tuning.......I hope this helps.


 

Jul 3, 2020 - 3:47:56 PM

10930 posts since 6/2/2008

quote:
Originally posted by FarHowll

I don't know, how to get into the d-tuner...
I also send a message to Schaller, that i have problem with the d-tuner, but the didn't answer.


Either give Schaller more time or write to them again.  Several years ago I wrote to them about a non-working D-tuner to ask if they offered a repair service.  I got an email response from the head of the company offering a replacement tuner and asking me to send the bad one back so they could study it.

The picture in the other response does not look like a Schaller tuner to me. I don't think it's possible to open a Schaller tuner, or to put it back together once opened.

One additional thought: If you bought the tuners new, they should be under some type of warranty that provides repair or replacement for a certain amount of time. So perhaps you should send a message to whoever you bought them from. If you bought them directly from Schaller instead of a retailer, then search the Schaller website for warranty information.

Good luck.

Jul 3, 2020 - 5:55:42 PM

banjonz

New Zealand

10943 posts since 6/29/2003

This is reasonably common with Schaller D tuners. A couple of decades back I imported these from a supplier in Australia for resale. I have one D tuner which exhibited something like you have described. I contacted Schaller in Germany and they said they would replace it. They have been very helpful over the years.

Jul 3, 2020 - 11:16:51 PM

FarHowll

Russia

7 posts since 7/3/2020

quote:
Originally posted by deestexas

I don't think it will be as easy as tightening a nut. In the base of the tuner you should find a very small pin. Removing that pin should allow you to remove the internal mechanism.


Yeah, the Schaller D-Tuner doesn't look like this one. It has a pin, but it is lile a spike, that don't let the tuner to twist in the wood 


 

Edited by - FarHowll on 07/03/2020 23:30:11

Jul 3, 2020 - 11:21:02 PM

FarHowll

Russia

7 posts since 7/3/2020

quote:
Originally posted by banjonz

This is reasonably common with Schaller D tuners. A couple of decades back I imported these from a supplier in Australia for resale. I have one D tuner which exhibited something like you have described. I contacted Schaller in Germany and they said they would replace it. They have been very helpful over the years.


Thanks for all the requests!

I will be trying to contact Schaller. They have already answered me, but requested the videos, so i send it. 

I am incapable of waiting xD. Just want to play right here and now... 

But if there are no alternatives, i would send the tuner back to Germany

Greetings from Russia, by the way :)) 

Jul 3, 2020 - 11:25:38 PM

FarHowll

Russia

7 posts since 7/3/2020

quote:
Originally posted by Blackjaxe47

I am not sure if you have addressed the problem correctly. The d-tuner with the larger shaft is meant for the 2nd ( B ) string, lots of people get these mixed up and put the wrong tuner in the wrong position. The bottom larger screw on the plastic button can be set for tension same as the screw on the end of the shaft for other machine tuners. If you have no tension on that it will simply unwind as you try and put the string in tune, that might be the problem. Now the 2 smaller thumbscrews ( one Black and one Silver) are for adjusting the stops. I won't bother telling you how they work for Banjo as your installing these on a guitar but the d-tuner for the 3rd string works by turning clockwise and the d-tuner for the 2nd string ( large shaft) works by turning counter clockwise and the reverse to put them back in proper tuning.......I hope this helps.


The true is that i've tried to set the tuner with the thick rod on 5th and second strings. It works correctly on both of it. However the tuner with the thin rod twist freely on both strings. 

Jul 4, 2020 - 12:05:16 AM

FarHowll

Russia

7 posts since 7/3/2020

quote:
Originally posted by banjonz

This is reasonably common with Schaller D tuners. A couple of decades back I imported these from a supplier in Australia for resale. I have one D tuner which exhibited something like you have described. I contacted Schaller in Germany and they said they would replace it. They have been very helpful over the years.


I want to avoid replacement of the tuner, because i think, that i will have to pay for shipment from Russia to Germany and back...

It would probably be easier to buy the new one

That's why i want to repair it by myself :) 

Jul 4, 2020 - 7:31 AM

1398 posts since 4/13/2009

quote:
Originally posted by FarHowll
quote:
Originally posted by deestexas

I don't think it will be as easy as tightening a nut. In the base of the tuner you should find a very small pin. Removing that pin should allow you to remove the internal mechanism.


Yeah, the Schaller D-Tuner doesn't look like this one. It has a pin, but it is lile a spike, that don't let the tuner to twist in the wood 


That pin might perform two duties - to prevent rotation and lock the pieces together.  I have taken other tuners apart by removing such a pin.  The earliest use  of a pin like this that I know of was with the Planet tuners in the 1930's.  Here's a  set of pictures of a disassembled Keith tuner - Schaller can't be much different.  http://www.frets.com/FretsPages/Musician/Banjo/KeithTuners/keithtuners.html

Jul 4, 2020 - 7:51:20 AM

beegee

USA

21753 posts since 7/6/2005
Online Now

I wrote to Schaller one time and they sent me a set a new tuners and a package of guitar picks.

The last time I wrote, I sent pictures of an older schaller tuner that exploded and they said it was to old to be under warranty. I have a couple of D-tuners that have exploded. Once you crack the housing open, it's pretty near impossible to swage it back together, unless you are a skilled machinist.

Jul 6, 2020 - 8:50:04 AM

FarHowll

Russia

7 posts since 7/3/2020

quote:
Originally posted by beegee

I wrote to Schaller one time and they sent me a set a new tuners and a package of guitar picks.

The last time I wrote, I sent pictures of an older schaller tuner that exploded and they said it was to old to be under warranty. I have a couple of D-tuners that have exploded. Once you crack the housing open, it's pretty near impossible to swage it back together, unless you are a skilled machinist.


How long were you waiting for them to send the d-tuner?

 

Schaller have said that "we send the new one". But i don't know, if they will request the money for delivery and when are they going to send the package...

Jul 6, 2020 - 8:58:49 AM

beegee

USA

21753 posts since 7/6/2005
Online Now

It took 2-3 weeks for the new tuners to arrive. The last inquiry...it took a couple of weeks for them to respond. I sent a picture of the damaged tuner and they refused to replace it.

Jul 6, 2020 - 10:01:49 AM

FarHowll

Russia

7 posts since 7/3/2020

quote:
Originally posted by beegee

It took 2-3 weeks for the new tuners to arrive. The last inquiry...it took a couple of weeks for them to respond. I sent a picture of the damaged tuner and they refused to replace it.

But how long were you waiting for the track-number? Did they send it to your e-mail?

Thanks! 

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