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May 28, 2020 - 9:24:40 PM
4647 posts since 1/5/2005

Hi folks,

I'm getting the urge to start shipping again but I'm still not quite comfortable with the idea. I talked to the lady in the post office today and she told me every day it's like just before Christmas at her counter - meaning, it's real busy all the time and usually there are long line-ups

She also told me deliveries are slower than usual, sometimes regular but generally, not quite what it used to be. I've been following this thread where slowdowns seem to be where it's at these days:

https://www.banjohangout.org/topic/363911

My concerns:

  • the line-ups - I'm in the vulnerable age group so not the best place for me to be
  • shipping time - I'd hate to have to answer emails saying, "it's been 4 weeks, where's my stuff?" especially for orders outside of North America

The line-ups - well, maybe I might luck out and hit a slow time. The delivery time though, at this point, that bothers me more than the line-ups.

Having you folks pay extra for tracking seems to be a total waste of time and money right now so I'll be taking that option off the table for now.

In case you're not aware of it, I'm located in Canada. That means, of course, shipping to the U.S.A. counts as international shipping. This makes shipping via couriers like UPS, Fedex etc. a no-go: crazy expensive, lots of customs forms for me to fill out, and you'd be stuck paying hefty customs brokerage fees - I wouldn't even consider it.

To me, the big question is: with all this C19 stuff, how slow a delivery time would you be willing to put up with?

I'd love to hear your thoughts and/or advise on that.

Oh, do me a favour: please don't ask me to put you on a waiting list - it's quite stressful for me having a stack of order forms staring me in the face that I can't do anything about yet...

Edited by - Bart Veerman on 05/29/2020 11:24:31

May 29, 2020 - 3:29:25 AM

5315 posts since 9/21/2007

I print all my postage and labels online. It is cheaper, faster, includes “tracking” at no charge, and the post office picks them up when they drop off the mail.

May 29, 2020 - 5:10:25 AM
Players Union Member

Eric A

USA

646 posts since 10/15/2019

Just know, Bart, that we support you whatever you decide. Nobody can second guess how any business chooses to stay safe and also serve customers. We are all just fishing in the dark and doing our best.

May 29, 2020 - 5:21:59 AM

Dave Churm

Canada

75 posts since 7/24/2007

Your doing your best, as a fellow Canadian, even shipping in Canada is extremely slow. Can't imagine shipping to the US> And this Covid-19 does affect the older folks more readily.
Hang in there buddy.

May 29, 2020 - 5:47:04 AM

beegee

USA

21698 posts since 7/6/2005

Doesn't Canadian Post have one of those programs where you can print shipping labels from home and buy postage online? They have a deal here where they provide a scale and the software to do all of that.

Edited by - beegee on 05/29/2020 05:47:24

May 29, 2020 - 8:58:35 AM

248 posts since 9/29/2008

Bart, i posted on FB as well, but i'll wait however long it takes. A month, two months, 6 months, a year. I'm still going to want the bridges, and we can all use something else while we wait, no big deal. Stay healthy and i'll look out hopefully for an announcement that you are taking orders again and until then I won't bother you!

May 29, 2020 - 11:17:13 AM

128 posts since 3/25/2016

Bart,

You graciously included me in a test of a new bridge design for which I provided minor [positive!] feedback, so I perhaps am biased with good feelings ...

Your commentary and willingness to share knowledge in many, many posts on BHO and your clear concern for your customers past, present, and future likely has garnered more respect and goodwill than you perhaps realize.  While many of us may not realize the hidden details, many probably agree with Eric A and are unwilling to second-guess your stresses, complications, and regulatory hurdles.

Please take a deep breath, take care of yourself, and as slowdeath and others indicate, we'll look forward to your return to your good work!  

   All best wishes, my friend (and by the by, I continue to enjoy that test bridge from some years ago!)

        Clay

May 30, 2020 - 10:39:01 PM
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Bart Veerman

Canada

4647 posts since 1/5/2005

Thanks so much for the huge personal thumbs-up and support folks, it sure brightened my day.

I was hoping for June 1 but the way things look right now July 1 will be more like it.

Joel: Canada Post definitely is a for-profit organization so tracking darn near doubles the mailing charge and in most cases, it just don't mean a durn thing once the package leaves Canada...

Thanks again for the incredible support, understanding and well wishes,

Bart.

Jun 7, 2020 - 2:06:15 PM

11 posts since 5/2/2019

Bart,

Having just acquired a new banjo, I cannibalized one of your bridges from another banjo because it sounds better to my ear. But I eventually want a Veerman on both so there's no option but to wait out the delays. I'll take my chances with the speed of the postal system so don't let that issue be an obstacle. The more important factor here is that you feel comfortable going to the post office. Just let us know when you're ready to hang your shingle out again.

Jun 8, 2020 - 8:33:21 PM

robobanjo

Canada

293 posts since 8/21/2009

I am purchasing more online (i.e. package deliveries) than ever before. I live in Canada as well and I'm finding that deliveries are as much as 2-3 weeks longer to arrive, compared to before. I am okay with that. Its become the new normal in fact. But so be it; everyone's doing their best. I get that. Hence no worries Bart ...

Jun 9, 2020 - 1:46:44 PM

10742 posts since 10/27/2006

It looks to me like there’s a business opportunity for some company in Canada to make it easier for small-time shippers.

I’ve had some recent experiences with Canadian post—no tales of woe to write about but the level of inefficiency was pretty obvious.

I hope you figure a way around this.

Jun 9, 2020 - 8:14:56 PM
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Bart Veerman

Canada

4647 posts since 1/5/2005

I appriciate the thought Mike. Yeah, Canada Post does have some weird procedures. In all fairness though, some of that is imposed on them by U.S.P.S. and by U.S. Customs -  more detailed customs tags that required more info to be filled in.

Like I said, I'm starting to feel more comfortable with the idea of trekking to the post office but I'm worried that customers will get impatient about the longer than usual delivery times.

Jun 9, 2020 - 9:51:06 PM

chuckv97

Canada

50113 posts since 10/5/2013
Online Now

I just sent a letter from Calgary to Arizona. Took 9 days to get there.

Edited by - chuckv97 on 06/09/2020 21:51:28

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