The banjo reviews database is here to help educate people before they purchase an instrument. Of course, this is not meant to be a substitute for playing the instrument yourself!
7121 reviews in the archive.
Well, this is my second and last order from Banjo.com. I ordered a set of Schaller D-Tuners at the beginning of August. The website said they were in stock when I ordered but I got a message from them a couple days later saying that the tuners were on backorder and would be available in a "couple weeks". I decided to keep the order since I wasn't in a huge hurry to get them. Almost a month later I still hadn't heard anything so I emailed asking about the status. After several days of no reply I went to Elderly and ordered the tuners and canceled the Banjo.com order. The tuners from Elderly were halfway to me before Banjo.com replied confirming that I had requested to cancel the order. I don't know what happened, but all of the reviews up until about 2015 were extremely positive and after that all mid-line to negative. They have good prices, but paying a bit more and actually getting customer service is worth it.
Overall Rating: 4
I ordered a Recording King RK-35 from Banjo.com a couple of weeks ago. The site says that they ship all banjos Priority Express, but mine was shipped UPS ground. The banjo was in a hard case and the case was well packed in the shipping box.
The site also says that they set up every banjo prior to shipping so it's ready to play right out of the box. When I got mine it had an annoying ringing/tinny sound when the 1st string was played. I've only been playing a couple of months and really don't know what to look for, but when I checked the bridge it was a bit off and I had to adjust it to get the harmonics right over the 12th fret. I also found that two of the resonator screws were loose, no big deal. The ringing was still there so I took the resonator off to check out the other hardware. One of the retaining nuts on the upper coordinator rod was loose enough to spin with a finger and the tailpiece retaining nut was so loose I could tighten it with my fingers. This doesn't scream professional set-up prior to shipping.
The ringing is a little better but it still sounds tinny so I'm going to take it and have someone look it over and make sure it's set up properly.
The Good: They had a good price on the banjo, installed railroad spikes and gave me a case and starter pack.
The Bad: The reality of shipping and set-up didn't match up with the promises on the site.
Overall Rating: 5