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The banjo reviews database is here to help educate people before they purchase an instrument. Of course, this is not meant to be a substitute for playing the instrument yourself!

6904 reviews in the archive.

Guitar Center...Bad News Music Store Reviews

Submitted by jcimino (see all reviews from this person) on 3/11/2016

Overall Comments

I have been buying and selling instruments all my life (mostly guitars), and have and tried to stay away from Guitar Center because of some of the tricks I know they have pulled.  I saw what I thought could be a pretty good deal on a Deering Maple Blossom Banjo on their website during one of their sale weekends.  It only had one picture showing that it had some wear on the head and it stated the condition as "great condition" which says "very little signs of wear, fully functional, may have a few scratches".  It also showed it with a nice leather strap and stated it comes with a hard case.  Anyway, contacting the store with questions was a waste of time, did not get any answers.  I went ahead and purchased it.  It arrived in a timely fashion, when I opened the box the banjo was just packaged inside without the case or strap.  I immediately went on line to use their chat function, which after spending about a half hour explaining the situation, I was told I would need to give them a call.  So I called them and after they checked, they said sure it was supposed to have a case and would contact the store and have it shipped, they did not respond to the missing strap.  I decided to go ahead and tune it up and see how it played and check it over.  When I went to tune it, the aftermarket tail piece came flying off the banjo, there was no nut holding it on and it was not in the box or inside the resonator.  With the strings now off, I checked it over more, the fret wires on the top six or seven frets are completely worn out and need to be replaced, and the chrome on the tension ring, flange and tone ring is heavily worn.  If this is great condition I hate to see poor condition. I tried sending them an email and never heard back.  I sent another one and they did respond and told me I could return it if I wanted...the closest store is 75 miles away.  I decided to keep it and fix it up myself.  The case arrived a few days latter, a beat-up hard shell case, not a Deering case...never did get a strap.  I took it completely apart and have had the neck down to have the frets repaired and sent the tension hoop and flange out to be re-plated, I am going to live the tone ring alone.  I am still waiting for my parts to be repaired and have had this banjo for almost four weeds and have not played it yet.  I have purchased used instruments online before from other places and many of them needed a little more work than they advertise, but this is over the top and I would not trust Guitar Center to do the repairs.  My advice is that if you purchased a used instrument from Guitar Center online, have it shipped to a store near you and then go and pick it up when you can look at it.

Overall Rating: 1

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