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 ARCHIVED TOPIC: Later Gibson warranty labels


Please note this is an archived topic, so it is locked and unable to be replied to. You may, however, start a new topic and refer to this topic with a link: http://www.banjohangout.org/archive/360570

adl1132 - Posted - 01/23/2020:  14:30:38


I've noticed that some of the Gibson banjo warranty labels from 1988 on have the prewar wording, stating Gibson will repair or replace defective items, etc., presumably for the life of the banjo (to the original owner, I assume). There is currently a Granada in the classified with this type of sticker.

On the other hand, many have just the label Gibson, with no warranty statement. My 1990 Granada is in the latter category, and my question is, does this mean there is no (lifetime) warranty if the sticker inside does not have the warranty wording? Just curious. If this is the case, was there any rhyme/reason why some of the reissues have the warranty and others do not (beyond inconsistency being the spice of life at Gibson, that is)?

BanjoLink - Posted - 01/23/2020:  15:30:01


Good luck on any lifetime warranty on a Gibson instrument. I have had several tailpieces pop on a Gibson F-5 Monroe signature mandolin. The first time it popped, they do not carry a silver plated tailpiece in stock, so it took about a half dozen calls and six months to get a replacement. The second time it popped they would just not replace it. I'm not sure I ever read the warranty card for the mandolin, so maybe the warranty was limited.

Phil - MO - Posted - 01/23/2020:  17:03:46


Hopefully somebody that has correct knowledge will answer what years had the label.

I saw the ad you are talking about and assumed it was one of the fake labels. I have a 1998? RB4 with a label like yours.
I've seen labels on banjos that don't have a Gibson part on them as far as what little I know.
I'll be at SPBGMA in Nashville the end of the month and there will be several prewars for sale, but there is no way for the average person to know what is authentic and what parts are replaced or fake.

banjoez - Posted - 01/23/2020:  17:42:21


In later reissue years Gibson did use the PreWar style stickers on a few. I had a couple 2004/2005 Granadas with them so they are legit. Not sure how many were made that way. It’s a shame Gibson didn’t pay more attention to details like this during their production years. By the time they started using these labels the banjo line was arguably starting to go downhill quality wise. That’s a subject for another topic.

rtp2 - Posted - 01/23/2020:  19:18:30


I have a 1988 Granada without a sticker.

jerseydevil - Posted - 01/24/2020:  03:50:28


quote:

Originally posted by rtp2

I have a 1988 Granada without a sticker.






I also have an Earl Scruggs Golden Deluxe without a sticker purchased new from  Mandolin Brothers.

250gibson - Posted - 01/24/2020:  08:02:03


The warranty still exists regardless if you have a label stating the warranty language, plain label, or no label. A paper warranty is given to purchasers of new banjos and only applies to the original purchaser. That being said, I don’t know how you can go about getting warranty work done, if you are in fact the original purchaser and have a legitimate warranty claim.

kmwaters - Posted - 01/24/2020:  11:47:41


Good luck getting any service on anything from Gibson. They suck.

G Edward Porgie - Posted - 01/24/2020:  13:07:38


Most warranties are written so as to make them appear to give you assurance against defects, but are primarily an adman's way of selling product. "Lifetime" is certainly more appealing to a prospective buyer than "90 days" but the realities of the two usually are equal.

I've always figured that "lifetime" referred to the lifetime of the product. If the product broke in six months, that was its lifetime, and the owner was out of luck.

Gibson is far from the only company that's guilty of denying claims of defective products.

250gibson - Posted - 01/24/2020:  13:51:44


quote:

Originally posted by G Edward Porgie

Most warranties are written so as to make them appear to give you assurance against defects, but are primarily an adman's way of selling product. "Lifetime" is certainly more appealing to a prospective buyer than "90 days" but the realities of the two usually are equal.



I've always figured that "lifetime" referred to the lifetime of the product. If the product broke in six months, that was its lifetime, and the owner was out of luck.



Gibson is far from the only company that's guilty of denying claims of defective products.






Gibson’s warranty language specifically states the lifetime of the original purchaser. Not the lifetime of the product. 

G Edward Porgie - Posted - 01/24/2020:  18:53:59


quote:

Originally posted by 250gibson

quote:

Originally posted by G Edward Porgie

Most warranties are written so as to make them appear to give you assurance against defects, but are primarily an adman's way of selling product. "Lifetime" is certainly more appealing to a prospective buyer than "90 days" but the realities of the two usually are equal.



I've always figured that "lifetime" referred to the lifetime of the product. If the product broke in six months, that was its lifetime, and the owner was out of luck.



Gibson is far from the only company that's guilty of denying claims of defective products.






Gibson’s warranty language specifically states the lifetime of the original purchaser. Not the lifetime of the product. 






I don't care what anybodies warranty says if they don't honor it. Not honoring a warranty means pretty much what I said.

Bradskey - Posted - 01/25/2020:  08:09:07


I wouldn't bank on any warranty. Let's see, no banjo tooling, materials or skills left in the house and you want Gibson working on your prized banjo? At this point they are pretty much just a guitar company. I suppose they could contract it out, but good luck with that.

The labels changed to the pre-war style sometime in maybe the late 90s or early 2000s. Somebody around here probably knows, it's been discussed here in the past.

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