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 ARCHIVED TOPIC: DePaule inlay company


Please note this is an archived topic, so it is locked and unable to be replied to. You may, however, start a new topic and refer to this topic with a link: http://www.banjohangout.org/archive/357396

jerrywayne - Posted - 09/30/2019:  13:58:16


Does anyone know if this company is ok? I placed an online order with DePaule inlay, and paid via PayPal but that was two weeks ago and I haven't heard anything from them.

rudy - Posted - 09/30/2019:  14:12:55


Andy DePaule was always super efficient at taking care of orders.  I've had a bit more of a problem since Andy's two sons took over the U.S. portion of the operation, but they are forthright and honest, possibly just a bit more disorganized.  Give Buddy Lee a call directly and ask about your order if you have any doubt.



I used to get custom logos from them in small batches and the work was always top-notch and the pearl was of substantial thickness so there was no problem inlaying on radiused boards.


Edited by - rudy on 09/30/2019 14:15:32

gbisignani - Posted - 09/30/2019:  14:43:06


I sent them a question about a product a couple of months ago. Never heard anything back so I went elsewhere.

dickinnorwich - Posted - 09/30/2019:  14:52:30


O.K., sports fans, here's the scoop.
I just got my DePaul order delivered today.
Like all of you, I placed my order a few weeks ago and then..... nothing.
I sent emails; no response.
So I ended up calling.
I spoke with Sam DePaul who informed that sadly, his brother, Buddy, just passed away.
Buddy was the mainstay of the business so obviously, things had come to a screeching halt.
Sam is doing his level best to get things back on track.
He was fabulous when I spoke with him and cleverly worked out a font-problem I had with the letters I had ordered.
Here is the number I have for Sam: (541) 514 3375.
Tell him Dick sent you.

Ken LeVan - Posted - 09/30/2019:  14:54:20


They have always been prompt with my orders, and Buddy helped me understand how to get an export permit for a banjo going to Germany with inlays made from their material.



I would call them.  As a matter of course, I always place my orders directly with Buddy, and not through the site.


Edited by - Ken LeVan on 09/30/2019 14:54:38

Helix - Posted - 09/30/2019:  14:57:04


Rest in Peace, Buddy.

rudy - Posted - 09/30/2019:  17:36:11


Buddy was always helpful and pleasant to deal with, although most of my stuff was done through Andy before he made the big move. 



I just had e-mail correspondence with him on August 24th about part of a back order that never showed up.  He said he was in Viet Nam on business and would attend to it when he returned to the States.  I'll give Sam a call in the near future, but I'm sure he has bigger things to deal with at this time.



I've made a conscious effort to move away from the use of shell, but I did recently order a few individual pearl inlays for the "Traditional 11 open back" BHO forum build topic.  Their stuff is top-notch; shown below is a simple cut white pearl inlay that's being used in the "Traditional 11 open back banjo" build.



Ken LeVan - Posted - 10/01/2019:  04:45:58


I heard the sad news yesterday from Dick Guggenheim.  I'm glad the company is still in business—they do a great job and certainly fill a need in our community.

OldPappy - Posted - 10/01/2019:  05:28:20


Haven't ordered anything from them in a while, but everything I ever got, or saw from them was always very nice quality. Sad to hear one of their family has died.

Good to see Dick Guggenheim is still around, always liked his contributions to BHO.

rudy - Posted - 10/01/2019:  05:46:31


quote:

Originally posted by OldPappy

Haven't ordered anything from them in a while, but everything I ever got, or saw from them was always very nice quality. Sad to hear one of their family has died.



Good to see Dick Guggenheim is still around, always liked his contributions to BHO.






A giant 10-4 on seeing a post by Dick.



Over the years we've seen many contributors chased off the forum, so I totally understand anyone who no longer choses to participate. 

Ken LeVan - Posted - 10/01/2019:  06:41:17


quote:

Originally posted by rudy

quote:

Originally posted by OldPappy

Haven't ordered anything from them in a while, but everything I ever got, or saw from them was always very nice quality. Sad to hear one of their family has died.



Good to see Dick Guggenheim is still around, always liked his contributions to BHO.






A giant 10-4 on seeing a post by Dick.



Over the years we've seen many contributors chased off the forum, so I totally understand anyone who no longer choses to participate. 






I communicate with Dick a lot— he's my "brother separated at birth"





He is still making banjos, and I miss what he has to say on the BHO as well.

Helix - Posted - 10/01/2019:  07:50:41


Buddy DePaul would sell me the best pau abalone diamonds without slots, he would sort through there.

Also I got some letters I ordered about 6 months later, he had them cut, did not charge me extra and followed through like a businessman would.
Andy DePaule is still working on things. I'm happy to have had the opportunity to install great quality product on my hand-made instruments.

dickinnorwich - Posted - 10/01/2019:  08:47:22


Thanks, guys, for the kind words.
I really do appreciate it.
Yes, as Ken said, I'm still making a few banjos a year but mostly, now, for old friends.
When I retired a few years ago from 48 years in regional government (don't ask), I decided I wanted to try turning bowls.
Who knew that a 40 pound log spinning at 850 rpm could do that much damage!!
After picking myself up from the floor more times than I want to admit, I finally began to get the hang of it. In retrospect, I wish, now, that it was something I had started when I was younger.
I still love the banjos and treasure all the good friends I have made over the years on the BHO.

jerrywayne - Posted - 10/01/2019:  08:58:21


Thanks for the helpful replies. As it turned out, Sammy called me back and had already packaged my order yesterday at the same time as y'all were commenting on their great business.

Helix - Posted - 10/02/2019:  06:17:09


Andy DePaule contacted my customer and asked if he would like to have a new inlay of a buck with antlers, would he like to try it? We thought that was fantastic customer service from all the way overseas. interesting family.



 

Helix - Posted - 10/02/2019:  22:21:49


My condolences, thoughts and prayers for the entire DePaul family, Buddy was too young.

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