Arthur Hatfield submitted 3/14/2008 Submitter Randall10 Overall Comments Hello, I took a sick Sullivan Festival to Arthur for help. In defense of Sullivan, it wasn't a bad banjo until I bought a Sullivan Factory Floor Rim. I could not get the action right after the new rim was installed. The neck needed to be cut to fit the new rim. Arthur set an appointment w/ me for the following week and I took the banjo in. I wanted the neck cut down as well. Below the 5th, the neck felt good. Above the 5th it was much to fat for my likeing. Arthur absolutly worked majic w/ this banjo! Not only is the neck perfect for my hands now he discovered the tone ring didn't fit the new rim perfectly. He turned it just a little and set the banjo up to his likeing and it is not the same banjo. It is like a switch was turned on and this banjo became a powerful banjo as it should be. Arthur; Thanks a lot!! Randy. Overall Rating 10