Escrow.com Escrow Services Reviews

Escrow.com Escrow Services submitted 1/30/2008 Submitter pgboyd (see all reviews from this person) Where Purchased Banjo Hangout Classifieds Overall Comments I have been using this as a buyer. If you don't select the premium service, it's a hassle to go through their payment process - plus you don't get phone support unless you select premium. The difference on a $3000 transaction was $95 for basic service, or $185 for premium. Even with premium service, they have no customer service other than something like 9-5 PST M-F. As an example, I asked them to add in some extra shipping charges to compensate the seller (difference was like $18.50 over what we agreed to). They wanted to charge an extra $5 for me to pay them with PayPal for the $18.50. They did waive the extra fee for me, but only because I whined and because they hadn't properly notified me of the additional fee before adjusting the transaction amount. If you want to pay with Credit Card (under premium service only) you have to make a copy of your credit card or other ID and fax it to them. I would much rather go through PayPal, especially if dealing with people selling through the Banjo Hangout classifieds. I probably don't have a good reason for trusting people at BH more than eBay, but for some reason I do. Overall Rating 3