Overall Comments

First off it took almost 3 months to get my Morgan Monroe banjo with a hard case! When I ordered the website said everything was in stock, after about 10 days I sent an email asking if it had shipped yet. This was the first email saying that the case was not in stock and would be in the following week, at this point I was ok with waiting the additional week. The following week, i received no shipping document so I sent another request for a status update. This is when "BEN" told me that the cases he received were to small for my banjo to fit into so they reordered them and they would be there on Monday. Monday came and went and I got no shipping status so I sent a email to "BEN" and said to cancel my order, this is when I was given shipping data! It was 8 weeks later that my banjo actually left "BEN" to come to me in Hawaii. I did get what I ordered and at a good price. The 1 star is for poor customer service because when I asked to cancel and was given shipping status it was a flat out lie. I also told "BEN" his customer service sucks and I got a pretty good comment back from him. I will not do business with them again even if the price is good!

Overall Rating

1