Overall Comments

The Instrument Alley website looks 1st rate and their prices seem very good. I ordered a new banjo and a starter set from them and I received the banjo 5 days later (shipped straight from the factory where it was put together, but not set up). I didn't receive the rest of the parts and pieces until 2 weeks later. Now I understand about backordered items, but my rating of them is based on their lack of customer service. They never answered their telephone, never returned an e-mail, and only once returned a phone message. If they would just pay more attention to their lines of communication it would really cut down on irritated customers.

Overall Rating

5