Overall Comments

i agree with the previous comment on customer service. the site is great they offer a lot of great deals and also have nice selections. the only problem i have is with the customer service. live chat is alright but they like to take their time answering you. ive called them many times but always got directed to the machine. left a message and never got a call back. big thumbs down on the customer service but aside from that, timely shipment cheap prices and nice layout

Overall Rating

7

Overall Comments

The Instrument Alley website looks 1st rate and their prices seem very good. I ordered a new banjo and a starter set from them and I received the banjo 5 days later (shipped straight from the factory where it was put together, but not set up). I didn't receive the rest of the parts and pieces until 2 weeks later. Now I understand about backordered items, but my rating of them is based on their lack of customer service. They never answered their telephone, never returned an e-mail, and only once returned a phone message. If they would just pay more attention to their lines of communication it would really cut down on irritated customers.

Overall Rating

5

Overall Comments

Ordered Deering Maple Blossom banjo. The price was very good and email questions were answered quickly. I was kept up to date on the status as this banjo was not in stock and had to be ordered from Deering. I was very pleased with everything about this order and would definitely suggest checking Instrumentalley.com out.

Overall Rating

10

Overall Comments

Received Deering Sierra 2 weeks after ordering. They kept me updated via email when it would ship. Set up was perfect. Played right out of the case with a slight tuning.

I will buy again from Instrument Alley

Overall Rating

10

Overall Comments

Ordered Deering Sierra on Dec 10. Got FedX tracking on Dec 15 that it shipped. Got email from Ben at Instrument Alley that the set up was complete and my banjo sounded sweet! I used live chat to check on progress twice and got immediate answers on status of my banjo. Excellent service!! What more could I ask for?

Overall Rating

10

Overall Comments

Poor customer service. I hope hope things have changed since I bought from them. My order was shipped only after I called and left a message to cancel my order.

Overall Rating

1